H1060P does't work on win11

andrew ehab

started a topic about 1 month ago

Hi, my H1060P is showing the two light dots when I move the pen closer to the tablet but I cant move the cursor with the pen and the driver says device disconnected. I already tried reinstalling the driver.

any ideas?

J

Jessica Wen
said 29 days ago

Hi andrew ehab, thank you for contacting us. Please kindly refer to this article:What To Do When Huion Driver Shows Device Disconnected? If it still doesn't work, please kindly provide us with the following information:
1. Operating system, Windows or Mac
2. The version of driver
3. A video that can show the problem clearly (upload to Dropbox or Google drive would be preferred and please grant permission to anyone who has the link to view it).
Best Regards,
HUION Customer Support
a

andrew ehab
said 28 days ago

Hi, I tried everything in the guide but nothing worked.
1- os is windows 11 pro
2- driver version Driver_15.6.3.132

here is a video https://drive.google.com/file/d/11DPMSlz_ziJJe6nYnLnGvuG863B6-lfi/view?usp=share_link
a

andrew ehab
said 28 days ago

I tired the steps in the guide but nothign worked
1- os is windows 11 pro
2- driver version is Driver_15.6.3.132
here is a video https://drive.google.com/file/d/11DPMSlz_ziJJe6nYnLnGvuG863B6-lfi/view
J

Jessica Wen
said 28 days ago
Hi andrew ehab, thank you for the video. Kindly follow the steps below:
1. Please close and exit from the Huion Tablet driver. You can do this by right-clicking the Huion Tablet driver icon from the hidden icons in your screen's lower-right corner and clicking "Exit".
2. Install our TabletQC software, which you can download from this link: Huion TabletQC Tool.
3. Check if the parameters on the left-hand side appear on the QC software. If you don't see the parameters, please unplug your tablet, plug it back in until the parameters appear, or reopen the QC software if needed.
4. Draw on the QC software. You can choose to have pen pressure or use different colors as you draw from the "Menu" at the top using your mouse, or press the following keyboard shortcuts:
  a. F - enter or exit fullscreen mode (you'll have more accuracy when on fullscreen mode)
  b. B - change brush
  c. C - change color
  d. E - clear or erase
5. Try pressing the pen buttons and the tablet's express keys (if your tablet has press keys). Test the dial, touch bar, or slider if your tablet has it, and check if the parameters change.
6. Using a phone or other external camera devices, take a video as you perform all the steps mentioned above and send it to us (we recommend you upload the video to cloud storage such as OneDrive, iCloud, Dropbox, or Google Drive and share the link with us. Please don't forget to grant permission to anyone who has a link to view it). Please don't use screen recording; it is essential that we can clearly see both the tablet, the display, and your hand as you perform the test. Please refer to the screenshot below on what to observe and do in the TabletQC software.
Best Regards,
HUION Customer Support