What to Do If Your Huion Pen Display Shows A Black Screen or No Signal

Does your Huion Pen Display show a black screen or no signal when you turn it on? Don't worry. This article will direct you to what to do when you encounter such issues.

Situation 1. The pen display shows a black screen

The pen display indicator does not light up, and the pen display shows a black screen. When you encounter such a situation, please check the following:

1. Check that you have a pen display, not a pen tablet. Pen tablets do not have screens.
2. Some pen displays have a pen tablet mode. To ensure you didn't accidentally activate this mode, press the power button to turn on your pen display screen.
3. Check whether the power cable is damaged or not. If the power cable is damaged, please change your power cable.
4. Check whether all the cables are properly connected. If all the cables are connected correctly but the pen display still shows a black screen, this issue may be caused by a cable or display problem, whereby some components may have been damaged or broken. Please contact our customer service for further assistance and provide the following:
   1. Serial # (back of your tablet, starts with S/N)
   2. Order #
   3. A video of the cable connections from the tablet to your computer and power source. Also, capture the tablet screen when you turn it on. We recommend that you upload the video to cloud storage, remove the restriction, and share the unrestricted link. 

Situation 2. The pen display shows no signal 

The pen display indicator is red, and when you turn it on, it shows NO SIGNAL or NO CABLE. When you come across this issue, please check the following to fix it:

1. Please note that if you are using a desktop computer and have a discrete or dedicated graphics card, please connect the VGA/DVI/HDMI/ 3-in-1/USB-C cable to the discrete or dedicated graphics card. You can refer to this article about graphics cards: Why do I have to connect to the graphics card?
2. Unplug and re-plug the VGA/DVI/HDMI/ 3-in-1/USB-C cable.
3. Please check if there is a problem with the computer signal interface by using another cable or interface.
4. If there are no other interfaces or cables available, please try using another computer.
5. If you used an adapter to connect the cable, please try to use another adapter.
6. If you are using a USB-C cable or an HDMI to USB-C adapter, check if your computer has a full-featured USB-C port that can handle both data transfers and display. These types of USB-C ports have either of these logos beside them:
   
   You can check your computer specifications to know whether it has this type of USB-C port. Otherwise, you won't be able to connect your tablet using such a port. Try using an HDMI connection instead, if your computer has an HDMI port.
7. Reset your tablet display.
   1. Kamvas 12 and Kamvas 13
      1. Long press K4 and K5 to bring up the OSD Menu. 
      2. Press K6 to select Other, then press K3 to confirm.
      3. Select Reset, then press K3 to confirm the reset.
         
   2. Kamvas 16 
      1. Long press K5 and K6 to bring up the OSD Menu.
      2. Press K3 to select Other, then press K2 to confirm.
      3. Select Reset, then press K2 to confirm the reset.
         

If all the methods mentioned above cannot fix your issue, please get in touch with our customer service for further assistance.