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How to fix my Kamvas 13 no signal black screen problem?

TABLE OF CONTENTS

Having no signal and black screen issues with your Kamvas 13? Here are the reasons and solutions to solve the problem.

Reasons for Black Screen & No Signal

This error may be caused if any of the following situations exist:

  • Incorrect connection
  • Insufficient power supply
  • HDMI/USB-C port of your computer is defective or not compatible
  • 3-in-1 cable/USB-C to USB-C cable is defective
  • USB-C port of the pen display is defective
  • Incorrect computer settings
  • Computer's graphics driver issue

Fixes to try if you are using the 3-in-1 connection

If you are using the 3-in-1 cable to connect the Kamvas 13 to your computer, please follow the methods below in the order listed. If the first method does not fix the problem, proceed to the next.

  • Method 1. Check if you connect the Kamvas 13 to your computer the right way
  • Method 2. Check if the Kamvas 13 has enough power
  • Method 3. Test with another computer or monitor
  • Method 4. Make sure you are in Duplicate or Extend mode
  • Method 5. Update your computer's graphics driver

Method 1. Check if you connect the Kamvas 13 to your computer the right way

Some times the problem may occur due to incorrect connection between the pen display and your device.

  1. Follow the instructions to connect the pen display to your computer.
  2. Unplug the cables running from the pen display to your computer and plug them back in, making sure they are firmly connected.
  3. Some connection types don’t like hot swapping while a monitor is powered on. Turn the display/computer off and then on again. That may be all it needs to recognize the video feed and start displaying correctly.

If your problem still exists, proceed to Method 2.

Method 2. Check if the Kamvas 13 has enough power

An insufficient power supply may cause a flashing screen and black screen.

  1. Connect the red USB-A end of the 3-in-1 cable to a USB power adapter, and plug it into a power outlet.
  2. If the logo does not appear and the LED light around the display's power button will not turn on, please connect the USB-C end of your 3-in-1 cable to the lower USB-C port on your tablet (the port that is supposedly for the USB-C to USB-C cable) and check if the logo appears and if the tablet's LED light will turn on to confirm whether the 3-in-1 cable power supply is working.
  3. If the logo will not appear and the power button's LED light will not turn on, then the issue is with the 3-in-1 cable. Thus, the 3-in-1 cable needs to be replaced.
  4. If the logo appears and the power button's LED light will turn on, it means that the upper USB-C port of the tablet is not working. Thus, the tablet needs to be replaced.

If you want to power the pen display by the computer, please make sure the USB-A port is not set to turned off the connected device to save power. 

  1. Right-click the Start button or press the Windows Logo + X key combination on the keyboard and, from the list, click to select Device Manager.
  2. Choose the USB port(s) and right click on the USB Root Hub and select Properties. Go to the Power Management tab. Make sure the box is unchecked for Allow the computer to turn off this device to save power and click OK.   

If there is no problem with the power supply, proceed to Method 3.

Method 3.Test with another computer or monitor

If there is no problem with the physical connection and power supply, please check if the HDMI port of your computer or the 3-in-1 cable is defect. 

  1. Connect the pen display to another computer. If the problem solves, the HDMI port of the previous computer may be defect.
  2. Connect another working monitor to the same HDMI port. If the problem solved, there 3-in-1 cable may be broken. Please contact us at service@huion.com for replacement.

If your problem still exists, proceed to Method 4.

Method 4. Make sure you are in Duplicate or Extend mode

If you are using the Kamvas 13 as a second monitor, please make sure the display option is Duplicate or Extend mode.

  1. Press the Windows logo key + P on your keyboard. 
  2. Choose Duplicate or Extend mode. Don’t choose PC screen only or Second screen only.

Reference Link: How to use multiple monitors in Windows 10

If your problem still exists, proceed to Method 5.

Method 5. Update your graphics driver

A corrupted, buggy, or outdated version of the graphics driver can prevent the pen display from getting recognized. The easiest way to resolve this problem is to update or reinstall the graphics driver.

  1. Open Start.
  2. Search for Device Manager and click the top result to open the app.
  3. Double-click to expand the Display adapters branch.
  4. Right-click the adapter, and select the Update driver option.

If Windows Update can find a newer driver, then it'll download and install the update automatically, hopefully fixing any issues with the pen display.

Fixes to try if you are using the USB-C to USB-C connection

If you are using the USB-C to USB-C cable to connect the Kamvas 13 to your computer or Andorid device, please follow the steps in the methods below in the order listed. If the first method does not fix the problem, proceed to the next.

  • Method 1. Check if you connect the Kamvas 13 to your device in the right way
  • Method 2. Check if the Kamvas 13 has enough power
  • Method 3. Make sure the device support USB3.1 GEN1 data transfer protocol and DP1.2 Alternate Mode
  • Method 3. Test with another computer or monitor
  • Method 4. Make sure you are in Duplicate or Extend mode
  • Method 5.Update your graphics driver

Note: The USB-C to USB-C cable in this instruction specifically refers to the Huion USB-C to USB-C cable. Please purchase the cable through official channels as it is customized and cables from unknown sources may not be usable with the device.

Method 1. Check if you connect the Kamvas 13 to your device in the right way

Some times the problem may occur due to incorrect connection between the pen display with your device.

  1. Follow the instruction to connect the pen display to your computer or Android device.
  2. Unplug the cables running from the pen display to your computer and plug them back in, making sure the connections are firm.
  3. Some connection types don’t like hot swapping while a monitor is powered on. Turn the display off and then on again. That may be all it needs to recognize the video feed and start displaying it correctly.

If your problem still exists, proceed to Method 2.

Method 2. Check if the Kamvas 13 has enough power

Insufficient power supply may cause flashing screen and black screen.

  1. Connect the included USB-C to USB-A cable or your own USB-C to USB-A cable to a USB power adapter, and then plug into a power outlet.

If you want to power the pen display by the computer, please make sure the USB-A port is not set to turned off the connected device to save power. 

  1. Right-click the Start button or press the Windows Logo + X key combination on the keyboard and, from the list, click to select Device Manager.
  2. Choose the USB port(s) and right click on the USB Root Hub and select Properties. Go to the Power Management tab. Make sure the box is unchecked for Allow the computer to turn off this device to save power and click OK.   

If your problem still exists, proceed to Method 3.

Method 3. Make sure the device support USB3.1 GEN1 data transfer protocol and DP1.2 Alternate Mode

If the USB-C port of your device does not support USB3.1 Gen1 data transfer protocol and DP1.2 Alter Mode, you may experience the black screen and no signal issue. You can refer to below article to learn how to tell if your device support the standards.

List of Compatible Devices Support USB-C to USB-C Connection with Huion Displays

Method 4. Make sure you are in Duplicate or Extend mode

If you are using the Kamvas 13 as a second monitor, please make sure the display option is Duplicate or Extend mode.

  1. Press the Windows logo key + P on your keyboard. 
  2. choose Duplicate or Extend mode. Don’t choose PC screen only or Second screen only.

If your problem still exists, proceed to Method 5.

Method 5. Update your graphics driver

A corrupted, buggy, or outdated version of the graphics driver can prevent the pen display from getting recognized. The easiest way to resolve this problem is to update or reinstall the graphics driver.

  1. Open Start
  2. Search for Device Manager and click the top result to open the app.
  3. Double-click to expand the Display adapters branch.
  4. Right-click the adapter, and select the Update driver option.

If Windows Update can find a newer driver, then it'll download and install the update automatically, hopefully fixing any issues with the pen display.

Method 6. Test with another computer or monitor

If you have another computer or monitor with USB-C port, please check if the USB-C port of your device or the USB-C to USB-C cable is defect. 

  1. Connect the pen display to another device. If the problem solves, the USB-C port of the previous device may be defect.
  2. Connect another working monitor to the same USB-C port. If the problem solved, the USB-C to USB-C cable may be broken. Please contact us at service@huion.com for replacement.

 

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