Solution to the Static or Snowflake Issue

Does your screen show static or snowflakes similar to the picture below?

If you are using an AMD Radeon graphics card, please try to disable HDCP from the Override option in the AMD Settings. Please refer to the video below:

  1. Right-click on your desktop and click your AMD Settings.
  2. Go to your "Display" tab and choose your tablet display.
  3. Look for the specs or information and the Override button.
  4. Within the Override option, turn off or disable the HDCP Support and confirm the action when prompted.
  5. Restart your computer.

If you are using the recent AMD software, you can refer to the video below:

For further assistance, please do not hesitate to contact our customer support at Please include the following information:

  1. Order number of your purchase
  2. Serial number of your tablet (can be found on the back of your tablet)
  3. Link where you placed your order
  4. Computer model
  5. Graphics card model
  6. AMD software version (found inside your AMD software settings)
  7. A video that clearly captures your issue (you can send it through WeTransfer or upload it to Google Drive. If it's the latter, please make sure that the video is set to allow anyone with a link to view it.)

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.