Solution to the Static or Snowflake Issue

Does your screen show static or snowflakes similar to the picture below?

If you are using an AMD Radeon graphics card, please try to disable HDCP from the Override option in the AMD Settings. Please refer to the video below:

  1. Right-click on your desktop and click your AMD Settings.
  2. Go to your "Display" tab and choose your tablet display.
  3. Look for the specs or information and the Override button.
  4. Within the Override option, turn off or disable the HDCP Support and confirm the action when prompted.
  5. Restart your computer.

If you are using the recent AMD software, you can refer to the instructions and video below:

  1. Connect your tablet to your computer and ensure that your computer detects your tablet.
  2. Right-click on your desktop and click your AMD Settings.
  3. Click the Settings icon, the gear-looking icon in the upper-right corner.
  4. Click "Display" and choose your tablet display if you see multiple display options.
  5. Expand the "Override" option and disable the HDCP Support. You may be warned if this is the first time you've opened this option. Just confirm the action.
  6. Click "Restart Now" to restart your computer, and you'll be able to see the display on your tablet after the restart.

If you are using other brand graphics card, not an AMD graphics card, but the processor brand of your computer/laptop is AMD brand, it means your integrated graphics is brand AMD that will also cause the static or snowflake issue when the video signal input/output through integrated graphics. You can change the settings from the integrated graphics to your graphics card to avoid the static or snowflake issue. If you still want to use your integrated graphics, it is all alright, just disable the HDCP Support as we mention above.

For further assistance, please do not hesitate to contact our customer support at Please include the following information:

  1. Order number of your purchase
  2. Serial number of your tablet (can be found on the back of your tablet)
  3. Link where you placed your order
  4. Computer model
  5. Graphics card model
  6. AMD software version (found inside your AMD software settings)
  7. A video that clearly captures your issue (you can send it through WeTransfer or upload it to Google Drive. If it's the latter, please make sure that the video is set to allow anyone with a link to view it.)

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