Solved

Pen Side button doesn't work?

Aadi Dahake

started a topic over 2 years ago

Hi,
I was wondering if it is possible to set one of the side buttons of the pen to erase in mostly all apps as the Wacom tablets can. This feature was working for me until I downloaded the driver.

O

Orliza Amodia
said over 2 years ago

Hi Aadi Dahake, the lower pen button is set to eraser mode as a default. If not, kindly manually change it to the setting below:

This eraser shortcut is applicable to most drawing software such as Medibang, Krita, Clip Studio Paint, Photoshop, and SAI. May I know which drawing software are you using?

If in case each of your programs have different shortcut for the eraser function, you can still set it up by following the steps found in this article: How to Customize Press Keys and Digital Pen Button Functions for Specific Software

Best Regards,
HUION Customer Support
A

Aadi Dahake
said over 2 years ago

I am using Microsoft White Board, Gimp, and sketchbook. It used to work when the driver was not installed.
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Orliza Amodia
said over 2 years ago

Hi Aadi Dahake, GIMP's eraser shortcut is Shift+E. As for Whiteboard, the keyboard shortcut is Ctrl+6. Sketchbook, on the other hand, has different shortcut keys. So I suggest you follow the steps found in the article I previously shared and just customize your pen button function for those different softwares.

Best Regards,
HUION Customer Support
A

Aadi Dahake
said over 2 years ago

Do you know what the shortcut for Drawboard and Microsoft Whiteboard is?
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Orliza Amodia
said over 2 years ago

Hi Aadi Dahake, I found the Drawboard shortcuts from their support site link: https://support.drawboard.com/hc/en-us/articles/360001459676-Drawboard-PDF-What-keyboard-shortcuts-can-I-use. As for the Microsoft Whiteboard, this is their support site: https://support.microsoft.com/en-us/office/microsoft-whiteboard-help-d236aef8-fcdf-4b5e-b5d7-7f157461e920. I suggest you contact the Drawboard and Microsoft Whiteboard developers about their software since they can better assist about your concern.

Best Regards,
HUION Customer Support
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Weary Bones
said over 2 years ago

I used to be able to hit the bottom button to switch to eraser and then right back to whatever pen/pencil/paintbrush I was using before I tapped it, no matter what it was.

Now it only switches to eraser and stays there even if I tap it again. How do I get it back to how it was?
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Orliza Amodia
said over 2 years ago
Hi Weary Bones, kindly provide the following:
- Version of the tablet driver you are using
- Your computer's operating system and version
- Which program are you referring to and its version
- What eraser shortcut did you set for the eraser function in your tablet driver
Best Regards,
HUION Customer Support
콕

콕콕
said over 1 year ago

드라이버 버전: V15.4.1.354
OS: win10
Microsoft 화이트보드.

드라이버를 설치하기 전에 펜 쪽 버튼으로 지울 수 있습니다. 하지만 드라이버 설치 후 펜 쪽 버튼으로 지우기가 불가능해졌습니다.

참고로 와콤 드라이버에는 지우개 단축키가 있습니다.
K

Komal ishtiaq
said 6 months ago

Hi,
I am having issues with my pen's side button. The second button (one closer to the nib) it is not working when ever I press it it pauses the cursor and is not performing the action that is assigned to it whereas the first button of the pen works fine. I tried updating the driver, tried older versions of the driver, changed the nib, nothing works.
I have windows 10
Huion Kamvas 13
driver version 15.6.3.132
Please help me.
J

Jessica Wen
said 6 months ago
Hi Komal ishtiaq, thank you for contacting us. Kindly follow the steps below:
1. Please close and exit from the Huion Tablet driver. You can do this by right-clicking the Huion Tablet driver icon from the hidden icons in your screen's lower-right corner and clicking "Exit".
2. Install our TabletQC software, which you can download from this link: Huion TabletQC Tool.
3. Check if the parameters on the left-hand side appear on the QC software. If you don't see the parameters, please unplug your tablet, plug it back in until the parameters appear, or reopen the QC software if needed.
4. Draw on the QC software. You can choose to have pen pressure or use different colors as you draw from the "Menu" at the top using your mouse, or press the following keyboard shortcuts:
  a. F - enter or exit fullscreen mode (you'll have more accuracy when on fullscreen mode)
  b. B - change brush
  c. C - change color
  d. E - clear or erase
5. Try pressing the pen buttons and the tablet's express keys (if your tablet has press keys). Test the dial, touch bar, or slider if your tablet has it, and check if the parameters change.
6. Using a phone or other external camera devices, take a video as you perform all the steps mentioned above and send it to us (we recommend you upload the video to cloud storage such as OneDrive, iCloud, Dropbox, or Google Drive and share the link with us. Please don't forget to grant permission to anyone who has a link to view it). Please don't use screen recording; it is essential that we can clearly see both the tablet, the display, and your hand as you perform the test. Please refer to the screenshot below on what to observe and do in the TabletQC software.
Best Regards,
HUION Customer Support
K

Komal ishtiaq
said 3 months ago

Hi,
thankyou for replying. I did as you asked and it is clearly visible that every thing every key , button is working except pen's front button please help me out. i have attached the video below:
https://drive.google.com/file/d/1n0M-OLw1EeK0c4Uy92uKSPPGxKhPpfLS/view?usp=sharing
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Orliza Amodia
said 3 months ago

Hi Komal ishtiaq, thank you for the video. I noticed that there was no response when you pressed the lower pen button. That said, I'm sorry to inform you that your pen is defective. We have a 1-year warranty on all our products that were used according to our products' intended purpose. Damages caused by human errors, such as dropping the product, misuse, or mishandling, are not covered by our warranty.
Please let me know if your purchase is within one year so I can create a ticket for you, and I will gladly help you claim your warranty. Otherwise, you can purchase a new pen from this link: Huion Battery-free Pen PW517.
Best Regards,
HUION Customer Support