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My pen huion lagging

R
Ruby
started a topic over 2 years ago
While drawing or using my huion 640p graphics tablet it gets a lot of lag, I tried to uninstall and reinstall the drivers but it doesn't fix the problem.
  • O
    Orliza Amodia
    said over 2 years ago

    Hi Ruby, I'm sorry to know that you experienced a lag with your tablet. May you please provide the following the information:

    • Driver version you've installed
    • Your tablet's firmware version. You can check this article on how to find it: How To Know My Huion Pen Tablet/Display Firmware Version
    • Your computer's operating system and its version
    • The computer software you are using and its version. Example: Photoshop 2020, Krita 4.3, etc.
    • Do you experience the lag in all of your software? 


    Kindly try the following steps that may either help resolve your issue or at least help us determine the cause of your issue:

    1. Properly uninstall the current driver you have, unplug your tablet from your computer and restart your computer. Try using your tablet without the driver installed and check if you still experience a lag. This will help us determine if the lag is caused by the driver.
    2. Please try to install the driver for the Kamvas 22 Plus which you can download from this link: https://www.huion.com/download/. It is fine if it is the driver for the Kamvas 22 Plus; it will still work with your H640P tablet. 
    3. If you have access to another computer, please try connecting your tablet to another computer and check if it is still lagging, with and without a driver. This will help us check if it is just with your computer or if it is consistent with other computers as well.


    I look forward to your reply so we will know how to proceed.


    Best Regards,

    HUION Customer Support

  • R
    Ruby
    said over 2 years ago
    I tried to update the firmware but it keeps lagging, I also tried to use my graphics tablet on another computer but it always keeps lagging a lot. In the end, I decided to get my graphics tablet refunded
  • O
    Orliza Amodia
    said over 2 years ago

    Hi Ruby, it is unfortunate that you decide to return your tablet, but we respect your decision. The lagging may be caused by several factors and most often than not, it can be resolved. Sometimes, a defective pen may cause the lagging which can be resolved by a pen replacement. If we could just have a better idea on the lagging issue you encountered, we may be able to find a resolution or otherwise, conclude whether you need a tablet replacement. What we can assure you is that we will help you resolve your issue, one way or another. 


    Best Regards,

    HUION Customer Support

  • N
    Not Player
    said almost 2 years ago

    very bad experience with Huion delay a lot with apps like Gimp and Krita and in some apps works fine but with the mentions apps i cant draw anything i tried more than a solution but the issue still exist finally i decide to use the mouse rather than Huion Tablet because it useless to me and i can't trust Huion products  i wish i bought the Wacom instead 

  • O
    Orliza Amodia
    said almost 2 years ago

    Hi Not Player, we understand how you feel and we thank you for your feedback. I would like to help you with your issue so may I know what solutions have you tried so far? Kindly provide the following as well:

    • Your tablet model
    • Your computer operating system
    • Version of the tablet driver you've installed
    • Version of GIMP and Krita you are using


    Best Regards,

    HUION Customer Support


  • A
    Abhi Tech
    said over 1 year ago

    @Ruby & @Not Player If you guys are using Microsoft Windows simply try unchecking the Use Windows Ink workspace check box from Huion Pen tablet Application, Or entirely disable from windows settings @Orliza Amodia.


  • J
    June Dcruz
    said over 1 year ago

    Hi, my huion HS611 seems to be lagging when Im using photoshop.The brush seems to be delaying the stroke when I paint and the brush also seems to malfunction by moving on its own and painting while It also opens up other tools that im not even clicking on.Please let me know how to fix this issue.I am unable to paint with concentration and its causing zero productivity in my work progress.

    Warm regards,

    June DCruz

  • A
    Abimni Boudeli
    said about 1 year ago

    Hello,

    I just got my Huion HS611 and I've been having on and off issues with it. Sometimes the pen would lag so much it's unusable. Please how do i fix this.


    Looking forward to your reply.

    Thanks 

  • O
    Orliza Amodia
    said about 1 year ago

    Hi Abimni Boudeli, the lagging issue may be caused by either the tablet driver, your drawing software, your computer operating system, your pen or tablet itself. In order for us to determine the cause, kindly try the following steps:

    1. Please uninstall the tablet driver, unplug your tablet from your computer, then plug it back in. Then test if your tablet still has lagging issue even without the driver. (NOTE: Please skip this step if you're using MacOS Catalina or Big Sur since your tablet won't work without the driver in these operating systems.)
    2. Try using a different drawing program or reinstall a different version of the drawing program. 
    3. Try using the latest driver version for your tablet which you can download from this link: https://www.huion.com/download/
    4. If you have access to another computer, please try using a different computer unit and check if you still experience the lag.

    If the lagging continues even when you perform the above-mentioned steps, please send an email to service@huion.com with the following information so we can help you further:

    • Serial number (found at the back of your tablet, right after S/N)
    • Your order number
    • Version of the tablet driver or drivers you've tried
    • Your computer operating system and version
    • The software you are using and the versions
    • A summary of all the steps you've done
    • A short video that captures the lagging issue. Please make sure to capture your tablet, your pen and your computer screen on the video so we can clearly see the lag.

    Best Regards,

    HUION Customer Support

  • W
    Warren Lindsey
    said about 1 month ago

    Found a solution to this if you are on Windows 10/11


    - Go to display settings by right clicking on the desktop

    image


    - Make sure your tablet screen is selected, for me its the Kanvas 24

    image


    Scroll all the way down to the bottom and select advanced display settings

    image


    Make sure your tablet's screen refresh rate is set to 60.00 hz, if it's not, change it using the drop down

    image


    This fixed my problem, and I suspected it was something along these lines because the lag appeared to be specially linked to the display, not the pen or any one specific program.


    Surprised by no one at Huion suggested this, I have been trying to fix this for a week on and off while talking directly to Huion support to no avail.


    Should really be something included in their initial troubleshooting checklist or getting started guide windows set my display's refresh rate to 30.00 hz by default and that was the source of the lag for me.

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