My pen huion lagging

Ruby

started a topic 5 months ago

While drawing or using my huion 640p graphics tablet it gets a lot of lag, I tried to uninstall and reinstall the drivers but it doesn't fix the problem.

O

Orliza Amodia
said 5 months ago
Hi Ruby, I'm sorry to know that you experienced a lag with your tablet. May you please provide the following the information:
- Driver version you've installed
- Your tablet's firmware version. You can check this article on how to find it: How To Know My Huion Pen Tablet/Display Firmware Version
- Your computer's operating system and its version
- The computer software you are using and its version. Example: Photoshop 2020, Krita 4.3, etc.
- Do you experience the lag in all of your software?
Kindly try the following steps that may either help resolve your issue or at least help us determine the cause of your issue:
1. Properly uninstall the current driver you have, unplug your tablet from your computer and restart your computer. Try using your tablet without the driver installed and check if you still experience a lag. This will help us determine if the lag is caused by the driver.
2. Please try to install the driver for the Kamvas 22 Plus which you can download from this link: https://www.huion.com/download/. It is fine if it is the driver for the Kamvas 22 Plus; it will still work with your H640P tablet.
3. If you have access to another computer, please try connecting your tablet to another computer and check if it is still lagging, with and without a driver. This will help us check if it is just with your computer or if it is consistent with other computers as well.
I look forward to your reply so we will know how to proceed.

Best Regards,
HUION Customer Support
R

Ruby
said 5 months ago

I tried to update the firmware but it keeps lagging, I also tried to use my graphics tablet on another computer but it always keeps lagging a lot. In the end, I decided to get my graphics tablet refunded
O

Orliza Amodia
said 5 months ago

Hi Ruby, it is unfortunate that you decide to return your tablet, but we respect your decision. The lagging may be caused by several factors and most often than not, it can be resolved. Sometimes, a defective pen may cause the lagging which can be resolved by a pen replacement. If we could just have a better idea on the lagging issue you encountered, we may be able to find a resolution or otherwise, conclude whether you need a tablet replacement. What we can assure you is that we will help you resolve your issue, one way or another.

Best Regards,
HUION Customer Support