Solved
Something is wrong with my tablet and my pen
Hi, I am using a Huion tablet model H430P and it had an issue. Even though I do not touch my pen on the tablet and I just put the pen very close to the tablet without touching it, it still create strokes and I can't draw. I tried to unplugged and plugged in, restarted my laptop but it doesn't work. Here is an image that show you the strokes even though I do not touch my pen on the tablet. Can somebody help me how to fix it? Thank you very much.
Hi ! I have the same problem and I still don't know what is going on...
I gave my tablet and pen to someone who has the same tablet as me and it worked well on his computer, I unplugged and plugged in, uninstalled the driver to try many more, I even brought a new pen, and there is still this problem.
Either it's doing this bug, or it's not detecting the pressure at all (but the tablet and pen are recognized) .
My tablet model is the NEW 1060PLUS(8192)
Thank you in advance for your help.
PS: I apologise if I made typing errors, I am french and my english is still not good enough)
Hi, please refer to this link below and see if it helps:
http://support.huion.com/support/solutions/articles/44001153687-hovering-issue-with-huion-digital-pen
If the problem persists, please provide the following information to service@huiontablet.com / service@huion.com, so that we can help you further.
1. Product serial number (from the back of the unit);
2. Product order number;
3. Purchase link where you bought this item;
4. A video that can show the problem clearly (upload to Dropbox or Google drive would be preferred).
Hi kelly dos santos, what you are experiencing is the pen hovering issue. Please try the following steps:
If you haven't dropped your pen and Steps #1-3 do not resolve your issue, please send the following information to service@huion.com:
Best Regards,
HUION Customer Support
Obrigada por responder.. mas nenhuma das opções funcionou.... e não foi queda.. misteriosamente começou o problema. Mas ja mandei mensagem para o e-mail que voces me enviaram... No aguardo!
Olá kelly dos santos, devidamente anotada. Atualmente, temos um grande volume de ingressos, por isso, espere uma resposta ao seu e-mail no final desta semana ou no início da próxima semana. Agradecemos sua paciência e compreensão.
Cumprimentos,
Suporte ao Cliente HUION
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Hi kelly dos santos, duly noted. We currently have a high ticket volume so kindly expect a reply to your email either later this week or early next week. We appreciate your patience and understanding.
Best Regards,
HUION Customer Support
Hi christian harris, when you say the pen didn't work on the tablet, does it work on your computer screen instead? Does the tablet driver detect your tablet being connected? Kindly provide the following so we can better assist you:
Best Regards,
HUION Customer Support
Hi, I have a small or big issue that happened just today so whenever I turned on my huion tablet pro 13 the pen works just fine until few seconds it thinks its a mouse. usually stylus pens always works on every animation/ art softwares, it works on adobe animate as well but something must've happened to my pen, like always the line is curvy and smooth with pressure but now the brush is just basic. I thought maybe it was the app itself did this but then I realized its the pen that thinks its a mouse. Plus it doesn't scroll or anything like other stylus do. Can someone help me fix that? I'm working on an animation for my future carrier and that problem just happened and it annoys me.
Hi Nicole B, may I know which driver version are you using and your operating system version? Does the tablet driver show "Device connected"? Please try to reinstall the driver which may help restore it to the previous functions.
Best Regards,
HUION Customer Support
how do i use my tablet for fps games i have a huion 420
Hi nxlsonツ, I'm sorry to let you know that our tablet is not compatible with fps games as of the moment. Please do check our official site at https://www.huion.com/ for any updates in the future.
Best Regards,
HUION Customer Support