Solved

Something is wrong with my tablet and my pen

magel

started a topic over 4 years ago

Hi, I am using a Huion tablet model H430P and it had an issue. Even though I do not touch my pen on the tablet and I just put the pen very close to the tablet without touching it, it still create strokes and I can't draw. I tried to unplugged and plugged in, restarted my laptop but it doesn't work. Here is an image that show you the strokes even though I do not touch my pen on the tablet. Can somebody help me how to fix it? Thank you very much.

J

Julie Durbecq
said over 4 years ago

Hi ! I have the same problem and I still don't know what is going on...
I gave my tablet and pen to someone who has the same tablet as me and it worked well on his computer, I unplugged and plugged in, uninstalled the driver to try many more, I even brought a new pen, and there is still this problem.
Either it's doing this bug, or it's not detecting the pressure at all (but the tablet and pen are recognized) .
My tablet model is the NEW 1060PLUS(8192)
Thank you in advance for your help.

PS: I apologise if I made typing errors, I am french and my english is still not good enough)
C

Cheryl Chen
said over 4 years ago

Hi, please refer to this link below and see if it helps:
http://support.huion.com/support/solutions/articles/44001153687-hovering-issue-with-huion-digital-pen

If the problem persists, please provide the following information to service@huiontablet.com / service@huion.com, so that we can help you further.
1. Product serial number (from the back of the unit);
2. Product order number;
3. Purchase link where you bought this item;
4. A video that can show the problem clearly (upload to Dropbox or Google drive would be preferred).
k

kelly dos santos
said over 3 years ago

Good morning I also have the same problem ... and it is the same model h430p started suddenly. and everything works differently than normal.Report images
O

Orliza Amodia
said over 3 years ago
Hi kelly dos santos, what you are experiencing is the pen hovering issue. Please try the following steps:
1. Please change the pen nib with a new one and make sure to insert it firmly. (Note: Clouds of dust on your pen nib will also result in the pen hover issue.)
2. Please make sure there are no other electronic products like laptops or mobile phones nearby. If there are, please put them away and see if it helps, since the pen hover issue may also be caused by electromagnetic interference.
3. Uninstall the driver, and try the tablet (without a driver installed) to see if the problem still persists. This can help determine if this problem is caused by the driver.
4. If you have dropped the pen accidentally. We are sorry about that but this kind of man-made damage is out of our warranty. We suggest you purchase a new pen from our official store (Huion Battery-free Pen PW201) or Amazon.
If you haven't dropped your pen and Steps #1-3 do not resolve your issue, please send the following information to service@huion.com:
- Serial number (found at the back of your tablet)
- Purchase order number
- Link where you purchased your tablet
- A video that clearly captures your issue. You can just use your phone in taking the video and if the file size is more than 20MB, please send it through WeTransfer or upload it to Dropbox or Google Drive. If you upload it, please make sure that you remove the restrictions so anyone who has the link will be able to view it.
Best Regards,
HUION Customer Support
k

kelly dos santos
said over 3 years ago

Obrigada por responder.. mas nenhuma das opções funcionou.... e não foi queda.. misteriosamente começou o problema. Mas ja mandei mensagem para o e-mail que voces me enviaram... No aguardo!
O

Orliza Amodia
said over 3 years ago

Olá kelly dos santos, devidamente anotada. Atualmente, temos um grande volume de ingressos, por isso, espere uma resposta ao seu e-mail no final desta semana ou no início da próxima semana. Agradecemos sua paciência e compreensão.

Cumprimentos,
Suporte ao Cliente HUION

---------------------------------------

Hi kelly dos santos, duly noted. We currently have a high ticket volume so kindly expect a reply to your email either later this week or early next week. We appreciate your patience and understanding.

Best Regards,
HUION Customer Support
c

christian harris
said over 2 years ago

Hello, i have a huion tablet kamvas pro 16 and the pen and the the cursor wasn't in line so i tried to calibrate it and the pen didn't work on the tablet and ever since i tried it the pen hasn't worked on the table and i want to know why my pen isn't working on my tablet anymore. Thank you for you if you see this
O

Orliza Amodia
said over 2 years ago
Hi christian harris, when you say the pen didn't work on the tablet, does it work on your computer screen instead? Does the tablet driver detect your tablet being connected? Kindly provide the following so we can better assist you:
1. Your computer's operating system
2. Version of the tablet driver you've installed
3. Does the tablet driver show "Device connected"?
Best Regards,
HUION Customer Support
N

Nicole B
said over 2 years ago

Hi, I have a small or big issue that happened just today so whenever I turned on my huion tablet pro 13 the pen works just fine until few seconds it thinks its a mouse. usually stylus pens always works on every animation/ art softwares, it works on adobe animate as well but something must've happened to my pen, like always the line is curvy and smooth with pressure but now the brush is just basic. I thought maybe it was the app itself did this but then I realized its the pen that thinks its a mouse. Plus it doesn't scroll or anything like other stylus do. Can someone help me fix that? I'm working on an animation for my future carrier and that problem just happened and it annoys me.
O

Orliza Amodia
said over 2 years ago

Hi Nicole B, may I know which driver version are you using and your operating system version? Does the tablet driver show "Device connected"? Please try to reinstall the driver which may help restore it to the previous functions.

Best Regards,
HUION Customer Support
n

nxlsonツ
said about 2 years ago

how do i use my tablet for fps games i have a huion 420
O

Orliza Amodia
said about 2 years ago

Hi nxlsonツ, I'm sorry to let you know that our tablet is not compatible with fps games as of the moment. Please do check our official site at https://www.huion.com/ for any updates in the future.

Best Regards,
HUION Customer Support
A

Anika Cupp
said about 1 year ago

My KAMVAS pro 12 says ‘no signal’ and then goes into power saving mode. I use the 3-in-1 cable. I tried doing all the things in the help articles and it still says this. It was manufactured in 2021 so it shouldn’t be an age problem. If I use the pen on the display I can use it like a mouse.
J

Jessica Wen
said about 1 year ago

Hi Anika Cupp, I'm sorry to hear that you are experiencing problems with the tablet. May you kindly take a video that can clearly show how you connect the tablet to your PC or laptop. We assume there is an issue with connection.
Best Regards,
HUION Customer Support