Pen not working

My oen isnt working i dont know why I just got it last june

2 people have this problem
  • Hi Yisun Buyayo, based on what you've stated on your ticket, since you've already reinstalled the driver, kindly answer the following questions:

    1. What driver versions have you installed so far?
    2. What computer operating system are you running on?
    3. Does your tablet driver show "Device connected"?


    Please try these steps so we can narrow down the cause of your issue:

    1. Uninstall the tablet driver, unplug your tablet from your computer, then plug it back in. Try using the tablet without the driver. Does it work without it? 
      • If it does, then the issue is caused by the driver. 
      • If it still doesn't, then it may be caused by either a broken pen, defective cable, defective USB port on your computer, or defective tablet.
    2. If the pen works without the driver, then just reinstall your driver by following the steps found in these articles (Driver Download Link: Huion HS64 Graphic Tablet Drivers):
    3. If your pen does not work even without the driver, we will further assist you through your ticket since we will need more information from you and we need to test your tablet further to determine the cause of your issue.


    Best Regards,

    HUION Customer Support

  • I have already tried deleting the drivers and and re installing it again as well trying unplug and replug yet still my pen is still lagging to the point I cant use it and the buttons still wont work
  • Hi Yisun Buyayo, thank you for the update. It is normal that the buttons won't work without the driver, however, the lagging is not. Since it still lags even without the driver, it is possible that the issue is caused by other factors. We will further assist you through your ticket.


    Best Regards,

    HUION Customer Support

  • Even with the drivers it still doesn't work
  • Hi Yisun Buyayo, when you installed the driver, does it show as "Device connected"? We will further assist you through the ticket since we need to test your tablet through our software. If we confirm that your pen and/or your tablet is defective, you don't have to worry. We will assist you with your warranty.


    Best Regards,

    HUION Customer Support

  • They admit the batteries in the pen are defective ,  the process  they put you thru is a hassle .Good luck


    Cant be all pens ,ONly ones with certain serial      numbers

  • When will I get the replacement???
  • Hello when will I receive the replacement?????
  • Hi Yisun Buyayo, I'm sorry for the long wait since we don't have operations during weekends. Our operating time is between 9:00am-12:00pm and 2:00pm-5:00pm China Standard Time (UTC+8), Mon-Fri. We will reply to your ticket in a few.


    Best Regards,

    HUION Customer Support

  • Hi Tony, I'm sorry to know the hassle you went through. The video that we are requesting is the documentation we need to process the replacement pen for you. We've replied to your ticket last week and if you don't see our reply in your inbox, kindly check  your spam or trash folders. We hope to receive your reply in the ticket so we can move forward in resolving your concern. Thank you!


    Best Regards,

    HUION Customer Support

  • I have sent the video you wanted .it did not go thru for some reason  it cant be delivered.And i have know i dea  how to fix it. I did exactly  what you asked .Is there any other way to send the video ?

  • What do you mean I dont understand
  • Im so frustrated can I just get a refund???
  • Hi Tony, you can send your video through WeTransfer or upload it to Dropbox or Google Drive. If you upload it, please make sure to remove the restrictions so anyone who has the link will be able to view it. Kindly share the video link through your ticket so we can assist you further.


    Best Regards,

    HUION Customer Support

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