I acquired a GT220 V2 in the end of last December. Both pens do not work, they aren't charging. One of them is only working if plugged on USB all the time, but this is not how it is supposed to work.
I am looking for support from Huion for days, but they won't answer my messages or emails. The store is reffusing to refund the costs of a new pen, and now I don't know what I am supposed to do.
Hi Paulo Fernandes Jr, thank you for posting your pen issue. We apologize for the delay in our response due to the high volume this holiday season. I found the email you've sent to us and my colleague has already responded to you. She will assist you further on your concern.
For all the forum readers' reference, if your rechargeable pen works without any issues when plugged into the charging cable but will not work if not plugged in, most often than not, the Li-Ion battery inside the tablet no longer holds a charge. If this is the case and if your purchase is still covered with our warranty, kindly provide the following information to email@example.com so we can assist you further:
Otherwise, if your purchase is no longer covered, please visit our official store at https://store.huion.com/ to purchase a new pen.
HUION Customer Support