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Pen only with usb cable

Hey, 

i have a problem with my pen. It only works while connected via usb.

I googled and found people with the same problem. And they got

a new pen send by you guys. 

So I opened a tiecket. But since 5 days, nobody is answering.

Can I get any advice on what to do???


Greetings


6 people have this problem

Salut Roufadoni, je suis désolé de connaître votre problème de stylo. Si votre stylo ne fonctionne que lorsqu'il est connecté au câble de charge, cela signifie que la batterie au lithium-ion à l'intérieur de votre stylo ne peut plus supporter de charge.


Un ticket a été créé pour vous et nous vous aiderons davantage à travers le ticket car nous aurons besoin de vos informations afin que nous puissions vous aider davantage.


Meilleures salutations,

Support client HUION


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Hi Roufadoni, I'm sorry to know about your pen issue. If your pen only works while connected to the charging cable, it means that the Lithium-Ion battery inside your pen can no longer hold a charge. 


A ticket has been created for you and we will further assist you through the ticket since we will need your information so we can assist you further.


Best Regards,

HUION Customer Support

Bonjour, J'ai exactement le même problème.


!!! Je marquerai ce sujet comme résolu !!!

pour moi je n'est pas eu des réponses ni de solution de votre part


Hi Nicole Bustamante and  Santiago Diosdado, we have replied to your respective tickets days ago. Please reply back and provide the information we've requested so we can proceed in assisting you. 


Hi Gregor Fischer, I'm sorry to know that the replacement pen didn't last long. You can contact us again and provide a video using both the original and replacement pen. Kindly include a picture of the replacement pen box showing the serial number. 



Best Regards,

HUION Customer Support

same same 

I can tell you, it will take a long time. as soon as they contact you in like a few weeks, they will send

you one pen from china which also will take a lot of weeks. make sure to send them a good video

of you using the broken pen. or you will have so send a second video. 

and be prepared to be dissapointed. i had to charge my new pen every second day, until he broke now comepletly. i worked for like 2 months, and now i have to buy a new one for about 50€.


greets 

I have the exact same problem. Already contact you on the support email and I am wating for a reply on how we can manage this situation. I am hoping that I can recieve a working pen because is very troubling using this one with the usb attached for the everyday use.

1 person likes this

Good Day to all,


Thank you for reporting your pen issues in this forum and we apologize for not being able to answer to your queries sooner. Rest assured we are working to be able to address your concerns sooner moving forward.


Kindly send an email to service@huiontablet.com with the following information so we can assist you further:

  • Purchase order number
  • Product serial number
  • Link where you purchased your tablet
  • A video that clearly shows your problem. You can use your phone to take the video and please make sure that you capture your tablet, its connections and your monitor in it. You can use WeTransfer to send the video to us or upload it to Google Drive and make sure you grant permission to anyone who has the link to view it. 

I will mark this topic as resolved and we hope to receive your email with the requested information soon so we can resolve your issue. Have a great day!


Best Regards,

HUION Customer Support


1 person likes this

Problème identique avec modèle Inspiroy Q11K, stylet ne chargeait pas à réception. Après échanges de mail, Huion m'envoie un nouveau stylet. je suis dans l attente.

etchange mail à cette adresse SAV "黄梦 <murphy@huiontablet.com>"


1 person likes this

(Links below my need to be copied and pasted on address line of browser to view.)

 

I have the same problem as the customer above, pen does not charge.  I purchased my Tablet thru Amazon and sent you a message from their site.  You've asked me to send a video via Text or Word file and I have tried to do so twice and apparently, it’s not getting to you.  I'm not a computer genius.  I was not sure where, exactly, to send the file, I didn't get that instruction. The following link should take you to the video I saved on Dropbox:

https://www.dropbox.com/s/xwro20mrttwrjy1/Huion%20H610Pro%20Pen%20not%20Charging%20Problem.mp4?dl=0

 

 The Word doc I originally sent is in the following Link:

https://www.dropbox.com/s/nkf9xrqtfagxqdn/Huion%20H610%20Pen%20Problem.docx?dl=0

 

This is very frustrating.  I don't like that the buttons are hard to see and on top of that, the pen will only work when it's plugged in.  This seems to be a major flaw in your product.  I hope you are looking into this so others won't experience this situation.  Thank you.

 


3 people like this

I'm having the exact same issue. I bought a Huion GT 221 Pro with a rechargeable pen on 6th October 2019. Its only been two days and I'm already facing problems. The pen is not holding

charge even after putting it to charge for 2-3 hours. Its always white light thats lighted
on the pen when it is put to charge. It is nothing like the manual. I never seen the pen having
a orange or any other color than white. The pen only works when I put to charge and I deliberately need to use the pen with the cable hanging on the tail of the pen. So this is the problem that I'm facing and when I went online its not just me, lot of people are having the same issue. Not even 1 single person had the solution to this problem. Kindly update this post if your problem is solved or you are given a new pen by Huion.

5 people like this
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