HUION Q11K pen not working whatsoever.
I received my Huion Q111K wireless tablet (serial no. 84T24SH06388), yesterday. I followed the exact instructions and installed the drivers from the CD came in the package. The tablet is recognized but the pen does not function whatsoever.
I let the pen get charged overnight. Still no response.
I uninstalled the drivers and installed the latest drivers that I downloaded from the website. Again, tablet is recognized, but the pen is totally response-less. I have tried all these while hardwiring the tablet through the USB port. In the wireless mode it does not get recognized either.
I uninstalled again, reinstalled, making sure that NORTON antivirus was completely off. Once again, the tablet is recognized by the configuration software, but the pen does not respond.
I then repeated installation on another laptop. The same issue!
Is there any thick I am missing before returning the tablet? Ironically the user manual states "1. Make sure power is on" Bit, There is no power switch; isn't the power on at all times (so long as the pen is charged)?