Solved

Kamvas Pro 12 "No Signal", "Sleep Mode"

I bought the Kamvas Pro 12 earlier this year (May 31st), and I have had zero issues with it up until a few days ago. It's been giving me "No Signal" and "Sleep Mode" messages every time I turned it on.

At first, I thought this was simply a matter of updating because I'd never updated the tablet before, so I updated it and it still didn't do anything. I restarted my laptop, reinstalled the driver, and even double checked everything- nothing is working.

To make it even more confusing, my computer recognises my tablet as an entity, but not as a second monitor. It recognises when the tablet is plugged in and not plugged in, but I can't duplicate the screen and when I look into the settings it isn't recognised at all. 


I really need answers to this. Has anybody else been having this issue? 


If it helps my laptop is a windows 10 HP laptop as well.


1 person has this problem
  • Hi Loco Bandit, thank you for your immediate reply. Have you tried the steps in the article I've shared? If you have and still doesn't work, kindly send the email with the needed information so we can help you further.


    Best Regards,

    HUION Customer Support

  • No it didn't work I tried the article still didn't work and I even tried it on my old laptop and it still didn't work I think if it still doesn't work I'm gonna consider returning the tablet and looking for a different one
  • Orliza, mi previos laptop model is Dell inspiron n4030. I really need to solve this problem, please.
  • Hi Loco Bandit, I'm sorry to know that. We've located your ticket and we will assist you further from there.



    Hi Gabriel Rodríguez, thank you for providing your old laptop's model. Comparing both laptop's specs, the HDMI ports of both laptops are comparable and we don't see any issue that would cause your new laptop not to show any display. May you please try connecting a different display screen to your new HP laptop and check if it will display without any issues? Kindly try to check your HP laptop's display settings as well. 



    Best Regards,

    HUION Customer Support


  • I connected the laptop to the T.V. and it works fine. 


    Please, see attached video. 


    What should I cheek in my laptop display settings? I mean, it connects fine in other devices.


    Please, advise. 


    Thanks 

    zip
  • Hi Gabriel Rodríguez, thank you for your video. I will forward your video to our technical department for further review. I'll get back to you as soon as I get their response.


    Best Regards,

    HUION Customer Support

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