Driver Installation gets stuck halfway

Bernice Lancia

started a topic 6 months ago

Hi, I just got a Huion H640p and everytime I try to install the driver it gets stuck. I've tried waiting for 3 hours but it stays stuck halfway with no progress and I can't uninstall it properly as the installation file says it's corrupted. Even tried it by disabling the antivirus and installing older driver versions because I thought maybe because my system is slightly older, but that doesn't work either. They all get stuck in the middle. A little help please. The tablet works perfectly on my mobile phone just not on PC.

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Orliza Amodia
said 6 months ago
Hi Bernice Lancia, when the driver installation is stuck in the middle, please follow the steps below:
1. Open your computer's Task Manager window
2. Click "Processes" then look for the Huion Setup/Uninstall App and expand it.
3. Click "Windows Command Processor" from the list of the processes under the Huion Setup/Uninstall App.
4. Click "End task". Below is a reference image on what you need to click on.
After ending the said task, the installation will then continue and will be completed.

Best Regards,
HUION Customer Support