Huion Kamvas 13 Display isn’t showing up

I have the device plugged into an external power source, I’ve tried to use either port, and it still won’t turn on. The pen and device work but the screen is black and the led around the power button is green. 

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  • Hi Jon Heape, I'm sorry your Kamvas 13 is showing a black screen. May you kindly provide a video of your cable connections from your tablet to your computer, then turn on your tablet and capture the screen until it completely boots? Also, please try inserting the 3-in-1 cable in the other direction to the same port on your tablet, the upper port. (Note: The lower port is for the full-featured USB-C to USB-C cable)

    Kindly refer to this article as well: How to fix my Kamvas 13 no signal or black screen problem.

    I await your reply.

    Best Regards,

    HUION Customer Support

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