Device disconnected

I recently perched an Inspiroy H640P from Amazon and while trying to use it this morning it doesn't seem to be working. When plugged in the pen sensor light turns on like it should and my laptop recognizes there's a pen connected to it but it's not able to move to cursor and my driver doesn't register it as being connected. I've tried a couple different cables and while all of them allow the light on the pad to turn on it still doesn't register as connected Any help would be greatly appreciated. Thank you.
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