Black Screen but buttons and pen works

Hello, I have had this tablet for only 2 DAYS and the screen is already not working. I've tried everything I could possibly do. Please help I just want to draw again.

  • This is what happens when I turn it on, not even a "No Signal" message pops up

  • Hi Jaylon, I'm sorry you encountered a "No Signal" error on your tablet. Kindly try the steps in this article: What to Do If Your Huion Pen Display Shows A Black Screen or No Signal. If you still experience the same issue, we will further assist you through your ticket. You may have a problem with your hardware, which we will gladly help in resolving.

    Best Regards,

    HUION Customer Support

  • There is no "No Signal" it's just a black screen but my pen and buttons still work it's just a display problem.
  • Hi Jaylon, I'm sorry about that. I will further assist you through your ticket. I appreciate your understanding.

    Best Regards,

    HUION Customer Support

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