My huion kamvas 16 tab going heat one side from type c cable input port

I buy huion kamvas 16 today and it is going to heat from one side only where we plug in type c cable so please help me is it normal or there is any problem in my tablet.
  • Hi Bonesh, I'm sorry about the issue you're having with our product. It is normal for our products to reach up to 40 degrees Celcius in temperature, especially on the side where the cable is connected to. Does your tablet's working temperature higher than 40 degrees Celcius? If it is, kindly send an email to our support team at service@huion.com with the following information so we can assist you further:

    1. Serial # (found on the back of your unit, which starts with S/N)
    2. Order #
    3. Link where you purchased our product (if you didn't purchase it from our official online store)
    4. A video capturing your cable connection from your tablet to your computer and, if possible, a picture of the tablet's temperature. 

    Best Regards,

    HUION Customer Support

Login or Signup to post a comment