My Huion WH1409(8192) tablet doesn't charge using the USB cable

Hello,

For the past few weeks, whenever I try to connect my tablet to my computer using the USB cable, the charging light doesn't turn on, and the tablet doesn't connect to the computer, except when I use the wireless USB option. I'm running low on battery, and I've tried connecting it to both the computer and a regular phone charger, but neither of these options worked. I don't think the problem lies with the cable or the computer because I tested the cable by charging my phone, and it worked perfectly fine. The day before the tablet last connected, my Windows computer displayed a message saying it couldn't recognize the USB device. It's important to note that I have always connected the tablet using the USB cable in the past because I couldn't find the wireless USB option, and I never had this issue before. What could be the real problem, and how can I fix it?

Thank you for your time and potential advice.

  • Hi Mariana, I'm sorry that your tablet is no longer charging. May you try the steps in this article and see if it can help you resolve your issue: How to Fix “USB Device not recognized” Error

    Best Regards,

    HUION Customer Support

  • I did all the methods mentionned and it still doesn't work.


  • Hi Mariana, I'm sorry that the steps didn't work. Your tablet may be faulty. May you kindly reply to your ticket so we can test your tablet further?

    Best Regards,

    HUION Customer Support

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