My pencil 420 not working

My pen tablet 420 doesn't work, I already installed all the drivers but it doesn't work, but the tablet connects and everything, but the cursor doesn't move or click, I already changed the tip of the battery, but what do I do either?
  • Hi Ignacio, I'm sorry about that. Which driver version is currently installed on your computer? What is your computer's operationg system and its version? Kindly try the following:

    1. Ensure that the tablet driver version you installed is Version 12. Please download from this link, https://www.huion.com/download, and choose the following: Pen Tablet > Huion > 420
    2. Follow the installation steps from applicable article in this link: Huion Support: Setup & Use - General Settings. Please note that if you are using MacOS, you need to add our driver to your whitelist (please refer to Steps #7-11)
    3. Try the steps in this video: Tips for fixing the digital pen (PEN68)

    Please let me know if you need further assistance. 

    Best Regards,

    HUION Customer Support

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