kamvas 20 Pen not working

I was drawing then the pen started to stop working then working again then eventually it completely stopped working. The pen is non battery so that wasnt the problem, I changed the pen nib and tested it and nothing worked, I uninstalled the driver, restarted my computer & unplugging everything and plugging it back in without the driver installed & its still not working. I re-installed the driver & tried it with it installed and after all of that still nothing despite it working completely fine before... I dont know what to do anymore I think it's completely broken at this point :(

  • Hi Lily, I'm sorry about your pen problem. Thank you for providing the steps you've done so far. This helps us eliminate some of the possible causes. Let's move forward in testing your hardware using our software. I'll create a ticket for you so I can better assist you.

    Best Regards,

    HUION Customer Support

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