Keydial shows onscreen lables on wrong screen

Hi there!

I am using a Kamvas 24 4k with my Windows 10 system and have some issues with the included keydial (BT).
Whenever I switch the mode of the dial, an onscreen prompt is shown.

Problem is, it's on the worng screen. It is NOT showing on the Kamvas, but on my main screen (OLED TV).

I cannot find an option to change this, like it is present for the active area for the kamvas itself.

Second issue is that while this on screen prompt is shown, I cannot use the wheel on the keydial. That's extremely unnerving having to wait until the prompt is gone in order to use the wheel again.

  • Hi Dan, I'm sorry about the issue you are encountering with your keydial. May you please provide the following so we can look into this further:

    1. Your keydial's firmware version (you can find it in the tablet driver > Settings> Device tab) - please ensure you have selected the keydial on the driver and not your Kamvas Pro 24 (4K).
    2. The tablet driver version you installed
    3. Your keydial's serial number (found on the back of your keydial, which starts with S/N)
    4. The specific Windows 10 version of your computer

    I look forward to your reply.

    Best Regards,

    HUION Customer Support

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