Problems with the pencil of the Kamvas 13

Hello, in the attached video I show the problem I have with the pencil. It happens every x time and the only way to fix it is to reinstall the drivers, but it happens again. I opened a ticket four days ago, but the technical service doesn't answer me, I don't know what's going on.

Does anyone have this problem and know how to fix it? Thank you so much.

  • Hi Mariya, we are sorry for the late reply. This is to document that we have assisted you through your ticket and provided you with a driver that solved your issue. Please don't hesitate to contact us again if you need our assistance.

    Best Regards,

    HUION Customer Support

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