My Huion Kamvas Pro 16 screen suddenly turned black and now is glitching

Hello, I just received my Huion Kamvas Pro 16 today (07/03/2023).

I followed all the instructions, downloaded the driver correctly, and connected all the cables in their correct place. At first, my Huion was working very well, so I started to set the pen and the working area. When suddenly the screen turned black and it started to glitch. I turned off the screen and turned it on again however the screen was completely black again and white lights started to appear all the time.

- I disconnected the cables and connected again, and the problem continued.

- I tried to connect my Huion to another computer, and nothing changed.

I'd like to know how to proceed. It's not been I whole day since I started using my Huion and it is not working anymore.

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  • Hi Gabriella, thank you for purchasing our product. I'm sorry that you encountered a black screen and flickering on your tablet. I'll convert your post into a ticket so I can assist you better. Please check your spam or trash folder if you can't find my email in your inbox. Thank you for your understanding.

    Best Regards,

    HUION Customer Support

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