Grey striped screen

When connected, tablet screen shows white to grey to black lines. We purchased a new cable and still have the issue.
  • Hi Shauna, thank you for the picture. If you've purchased a new cable and still has the same issue, it is possible that the tablet may be broken. We are sorry about that. 

    I see that you have opened a ticket. I will continue assisting you from there since I would need additional information from you. Thank you for your understanding.

    Best Regards,

    HUION Customer Support

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