worst customer service EVER
Ive been on a back and forth communication with Huion Customer service for over a week on a serious issue that has my pen tablet causing a blue screen of death.
I have done a thorough systems check and replaced one of my ram cards
yet for over a week the CS agent keeps telling me to reinstall the OS, when I have already checked the OS and drivers.
I could swear Im talking to a computer program.
Im giving them one more chance to behave like an actual human being and give me some answers to my problem and if CS agent just repeats what shes gone through then Im buying a Wacom and advising everyone I know to never purchase a Huion product.
Hi Charles, I'm sorry for all the hassle this caused you. Sadly, we have some challenges in finding a resolution to your issue since the video we received wasn't clear and it didn't include the exact error message of the BSoD. Rest assured we are doing our best to find the best and correct solution for you. Hoping for your patience and cooperation.
Best Regards,
HUION Customer Support
Dear Amodia,
Fair enough I shall be as specific as I can in hopes that something I say can pinpoint what the issue is, I apologize if anything of what I say seems unnecessary however, I am just trying to give as much context as possible in order to isolate whatever may be that could be or that may have caused the issue.
I purchased the item on May 21, 2020,
on 2021 I started using the Kamvas on an Omen30L the specs of which are as follows
Windows 11 Home 64-bit Version: 22621.1194
Intel(R) Core(TM) i9-10850K CPU @ 3.60GHz
48 GB
32GB Kingston 3200MHz
16GB Kingston 3200MHz
8703 00
F.24
Video
NVIDIA GeForce RTX 3080
1920 x 1080
60 Hz
31.0.15.2824 (1/15/2023)
I have used it with a splitter cable
OREI 4K 1 in 2 Out HDMI Splitter 4:4:4 8-bit - HDMI 2.0, HDCP 2.2, 18 Gbps, 4K @ 60Hz HDMI Duplicator/Distributor UltaHD High Resolution Down Scaler 1x2 (UHDS-102C)
purchased in amazon
I was working fine until about 2 weeks ago the tablet gave a blue screen of death whenever plugged in.
the message in the screen prior to the pc shutting down did not provide any information to an error code.
I updated the bios
I did a systems check
nothing wrong with the pc and all other systems and software work fine
attempted the tablet again and immediately upon reconnection got the blue screen of death, no error code provided.
the computer then started turning off by itself at the start.
I deleted all huion drivers.
Did an extensive systems check a faulty ram card was detected an I have proceeded to replace it.
Something to note is that the tablet works fine with my outdated laptop that does not have Windows 11, however I need to use the tablet in my Omen30L for work purposes.
Considering its for work purposes I am certain you can tell the pressure I am under and how much stress it has caused me that I have, thus far not only gotten no resolution to the issue but that the Customer service agent seems to be going around in circles on the issue, made worse by how difficult it is to reach anyone at Huion.
that is as specific as I can make it.
Sincerely your,
Chuck
Also please take note that since this is the computer which I utilize for my work, that make me very nervous anytime a blue screen of death happens so I apologize if I have been less than civil about the whole thing since stress and nerves are getting the best of me.
Under other circumstances I would be a lot more jovial and patient, but this all makes me not be my usual self.
So I apologize for any disrespectful behavior on my part.
This is as throrough as I can make it
purchased the tablet in may 2020
since 2021 I have used it with my Omen 30l pc
specs being
I plugged it into the computer using a OREI 4K 1 in 2 Out HDMI Splitter 4:4:4 8-bit - HDMI 2.0, HDCP 2.2, 18 Gbps, 4K @ 60Hz HDMI Duplicator/Distributor UltaHD High Resolution Down Scaler 1x2 (UHDS-102C)
about 3 weeks ago a blue screen of death started occurring any time I plugged the tablet into my pc
all other systems and devices work well
the tablet works well on an old laptop that only has windows 10
I ran a systems check and updated the bios
ran tablet again same thing happened, no error code on screen of blue screen of death
ran extensive systems check
replaced a faulty ram card.
That is as updated and thorough as I can make it.
OMEN 30L Gaming Desktop PC, NVIDIA GeForce RTX 3080 Graphics Card, 10th Generation Intel Core i9-10850K Processor, 32 GB RAM, 1 TB SSD and 2 TB Hard Drive, Windows 10 Home (GT13-0092, 2020)
So. any idea of what could be thats wrong?
Hi Charles, thank you for the details. We understand where you are coming from.
As you've mentioned, the tablet works fine on another older laptop, so we have the reason to believe that your tablet is not defective. It won't work on any computers, and will result to BSoD on all computers it is connected to if it is indeed defective.
Since you have been using the tablet without any problems on the same computer, did you recall if there was a Windows update before you encountered the BSoD error? If there was a Windows update, please try to rollback or uninstall the update. It is best to save a backup of your important files and folders before doing so. Moreover, since you are using a splitter, can you try using the tablet without the splitter? You can use another type of cable with your other monitor such as a DisplayPort cable.
You can refer to this article on how to troubleshoot this error, if you haven't done so: Troubleshoot blue screen errors. As you can see in this article, there are error codes on the blue screen and that is what we would like to know so we will have a better idea on what caused it.
Best Regards,
HUION Customer Support