cursor jumps all over the place

i recently purchased a huion hs611, i received it today and it didn't function properly

the cursor seems to jump all over the place when using the product and there is an area in the middle that does not register at all, making it impossible to use

i've tried to search everywhere for a solution and tried multiple versions of the drivers to no avail

this is a video showing the problem, in the video you can see me attempting to draw a circle

i'll also attach a screenshot of the result of the test

  • Hi august, thank you for contacting us. We are sorry for our delays response due to our recent Chinese New Year Holiday. We have replied to you via ticket, please kindly check.

    Best Regards,

    HUION Customer Support

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