Kanvas 13 pen not working

I've bought my tablet secondhand and used it for less than a month, it was working perfectly untill some minutes ago when i sat down to draw and the pen wasnt recognizing anymore. i tried unplugging and plugging again, restarting my laptop AND the tablet, changing the pen nib, unnistaling the driver but nothing i do seems to help

  • Hi Vany Silkiemon, thank you for contacting us. Does the pen work without the driver installed. May I know what operating system of your laptop you are using is.

    Best Regards,

    HUION Customer Support

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