2 DAYS and yet no Huion customer support assistance

My kamvas pro 16 caused a blue screen of death. 
I submitted a ticket to get some form of assistance but I after 2 days I have not heard or been given so much as an update. 
This is something I require for my employment but I have no response from Huion. 

  • Hi Charles S Veiman Echeverria, We are sorry for our delays response due to our recent Chinese New Year Holiday. We made an announcement on our office website that to celebrate the upcoming Spring Festival and Chinese New Year Holiday, we would like to inform you that we will be on holiday from January 19th to 29th, 2023 and will be back on January 30th, 2023. Thus, during the holiday, we will have limited access to our emails/tickets. For urgent concerns, please add "Urgent" at the start of your email subject to service@huion.com so we can prioritize them when we get back. We will do our best to reply to all your emails/tickets as soon as possible after the holiday.  

    Rest assured that we will take priority to reply to you.  Once again, please accept our full apologies for the inconvenience caused to you.  

    Best Regards, 

    HUION Customer Support