working area huion pro 16 issue

Willem Kruip

started a topic 9 months ago

Hi,

I've been having an issue with the bottom 10% of my tablet not registering any pen pressure input. The settings for the working area are set to fullscreen (I've tried custum --> 100% as well, and have also run the driver as an administrator, but to no effect). See attached my settings for the working area, and a screenshot of the issue.

workingareas...

(56 KB)

issue.JPG

(104 KB)

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Jessica Wen
said 8 months ago

Hi Willem Kruip, We are sorry for our delays response due to our recent Chinese New Year Holiday. Please kindly provide us with the following information:
1. Operating system, Windows or Mac
2. Product serial number (from the back of the unit)
Best Regards,
HUION Customer Support
W

Willem Kruip
said 7 months ago

Hi Jessica,

Sorry for my late reply to yours as well.

1. Windows (10 home)
2. B3DB9SHxxxxx
O

Orliza Amodia
said 7 months ago

Hi Willem, thank you for providing your computer operating system and serial number. I have edited your reply so your complete serial number won't be visible to everyone.
Based on your driver screenshot, I believe you are using your tablet on duplicate mode. At times, if your tablet and your computer do not have the same resolution, it is best to use them on extended mode, instead of duplicate. Thus, kindly go to your computer display settings and change your extended mode. Click your computer display and choose the corresponding resolution. Then, click on your tablet display, usualy display #2, then change the resolution to 1920x1080. Also, ensure that the top area are aligned. You can refer to this article for your reference: How to Set the Duplicate Mode or Extend Mode on Windows While Using Huion Pen Display?
Please let me know if your issue persists so I can create a ticket for you.
Best Regards,
HUION Customer Support
W

Willem Kruip
said 6 months ago

Hi Orliza,

I already tried extended mode before starting this discussion, and that did not work. Neither does changing the resolution,
Concluding, my issue still persists.

Greetings,

Willem
O

Orliza Amodia
said 6 months ago
Hi Willem, thank you for trying out the steps I provided. Are you using an adapter or splitter? Kindly provide the following so I have a better idea about your setup:
1. Your computer model
2. A video of the following:
  Your cable connection from your tablet to your computer.
  Tun on your tablet, capturing the display on your tablet.
  Open your computer display settings and show us your display settings.
  Open your driver, and go to: Pen Display > Working Area
I look forward to your reply.
Best Regards,
HUION Customer Support
W

Willem Kruip
said 6 months ago

1. HP ZBook Studio G3
2. see below. The video ends with the problem again, to give you a better idea of it. You can notice that the cursor bounces back after reaching the last 5% of the screen.

Thanks in advance,

Willem

mp4
huion.mp4
(12.2 MB)
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Orliza Amodia
said 6 months ago

Hi Willem, thank you for providing the video and your computer model. I confirm that your display and driver settings are correct. Thus, I will create a ticket for you so we can further check your hardware.
Best Regards,
HUION Customer Support