HS64 Pen Suddenly Stopped Registering

Xander Man

started a topic 2 months ago

I've been using my HS64 for maybe a year or a bit less, and a few days ago the pen stopped working. Whenever I put it on the tablet, the light does not turn on. I hadn't had the driver installed before this, so I've tried multiple variants of the HS64 driver, none of which have solved the issue.

I have also tried restarting my computer, changing the nib and checking the buttons on the pen (the buttons look fine). The driver I installed say that the tablet is indeed connected to my PC, and the light does turn on when I press the buttons on the tablet, but my pen just won't register. My computer didn't have any updates or anything. Any ideas on how to fix this?

J

Jessica Wen
said 2 months ago

Hi Xander Man, thank you for contacting us. May I know if the pen can work without the driver installed? By the way, please advise what your operating system is, Windows or Mac
Best Regards,
HUION Customer Support
X

Xander Man
said 2 months ago

Hi Jessica. I uninstalled the driver, but the pen still does not work. I'm on Windows 10.
J

Jessica Wen
said 2 months ago
Hi Xander Man, thank you for the reply. Kindly follow the steps below:
1. Please close and exit from the Huion Tablet driver. You can do this by right-clicking the Huion Tablet driver icon from the hidden icons in your screen's lower-right corner and clicking "Exit".
2. Install our TabletQC software, which you can download from this link: Huion TabletQC Tool.
3. Check if the parameters on the left-hand side appear on the QC software. If you don't see the parameters, please unplug your tablet, plug it back in until the parameters appear, or reopen the QC software if needed.
4. Draw on the QC software. You can choose to have pen pressure or use different colors as you draw from the "Menu" at the top using your mouse, or press the following keyboard shortcuts:
  a. F - enter or exit fullscreen mode (you'll have more accuracy when on fullscreen mode)
  b. B - change brush
  c. C - change color
  d. E - clear or erase
5. Try pressing the pen buttons and the tablet's express keys (if your tablet has press keys). Test the dial, touch bar, or slider if your tablet has it, and check if the parameters change.
6. Using a phone or other external camera devices, take a video as you perform all the steps mentioned above and send it to us (we recommend you upload the video to cloud storage such as OneDrive, iCloud, Dropbox, or Google Drive and share the link with us. Please don't forget to grant permission to anyone who has a link to view it). Please don't use screen recording; it is essential that we can clearly see both the tablet, the display, and your hand as you perform the test. Please refer to the screenshot below on what to observe and do in the TabletQC software.
Best Regards,
HUION Customer Support
X

Xander Man
said 2 months ago

Hey Jessica, here's the video.

https://drive.google.com/file/d/1GdOLnR7ScAg836YXgwBPQwKexgxQQb8e/view?usp=share_link
J

Jessica Wen
said 2 months ago

Hi Xander Man, thank you for the link. I am sorry that I don't have access to it. Could you please grant permission to anyone who has a link to view it. No worries, you can delete it once we fix the issue.
Best Regards,
HUION Customer Support