Buttons on pad aren't responding to what they are to do

I recently got the H610 PRO V2 all the buttons are working but the undo button seems to not be working as it should be. When I clicked the undo button I expected it to undo some of my strokes instead it did nothing I have tried to fix this but I can't figure out how

  • Hi Angie Wang, thank you for contacting us. May you try to set the undo function on another button on tablet to see if it will work. Please also try to set a different function on the not working button. By the way, please advise your operating system, Windows or Mac.

    Best Regards,

    HUION Customer Support

  • I purchased a Huion 13 tablet (serial number - C9DE6SH05006 ) from a dealer showroom 'https://huionlanka.com/' with a one-year manufacturer warranty nearly 05 months ago, (because from Srilanka I couldn't buy it with a debit card, ) yesterday 6th key from the top was started to runs continuously, so I disabled it, now most of the other keys are not working, still, the 6th key start to run if I enable it, I checked with different software, and tried to uninstall the driver and reinstall it, it doesn't work,

    Using windows 10

    Driver version - v15.7.6.753


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