I am having a problem with my Kamvas pro 12's pen display

I had gotten this product when it was Christmas and i loved it. After 2 days when i had turned it off and placed it under my computer stand, and when i had turned it on it just showed a lighted black on the pen display. I checked everything was plug in. Can any one help?

  • Hi Tushifukato, thank you for contacting us. Apologize that I am not sure the specific issue you mentioned. It would be much appreciated if you could take a video that can show the problem clearly (upload to Dropbox or Google drive would be preferred and please grant permission to anyone who has the link to view it). Rest assured that we will sort it out.

    Best Regards,

    HUION Customer Support

  • heres the video

    mov
  • Hi Tushifukato, thank you for the video. We have created a ticket and replied to you, please kindly check.

    Best Regards,

    HUION Customer Support

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