Tablet isn't working no matter what I do

Taylor Ruffin

started a topic about 1 month ago

My tablet isn't being detected by my computer, or the other computer I tested it on. I've bought a new pen, cord, tried uninstalling the older driver and installing the newer one, restarting my computer and plugging my tablet in in all the right order OVER and OVER again, deleted the most recent update for Windows since I've realized it's stopped working, etc. etc.

The screen turns on, but neither the old or the new pen I bought work on my tablet. I literally don't know what else to do.

I have a Kamvas 16 (2021 Edition), I run Windows 10.

mp4

tablet_281_2...

(6.46 MB)

J

Jessica Wen
said about 1 month ago
Hi Taylor Ruffin, thank you for contacting us. Kindly follow the steps below:
1. Please close and exit from the Huion Tablet driver. You can do this by right-clicking the Huion Tablet driver icon from the hidden icons in your screen's lower-right corner and clicking "Exit".
2. Install our TabletQC software, which you can download from this link: Huion TabletQC Tool.
3. Check if the parameters on the left-hand side appear on the QC software. If you don't see the parameters, please unplug your tablet, plug it back in until the parameters appear, or reopen the QC software if needed.
4. Draw on the QC software. You can choose to have pen pressure or use different colors as you draw from the "Menu" at the top using your mouse, or press the following keyboard shortcuts:
  a. F - enter or exit fullscreen mode (you'll have more accuracy when on fullscreen mode)
  b. B - change brush
  c. C - change color
  d. E - clear or erase
5. Try pressing the pen buttons and the tablet's express keys (if your tablet has press keys). Test the dial, touch bar, or slider if your tablet has it, and check if the parameters change.
6. Using a phone or other external camera devices, take a video as you perform all the steps mentioned above and send it to us (we recommend you upload the video to cloud storage such as OneDrive, iCloud, Dropbox, or Google Drive and share the link with us. Please don't forget to grant permission to anyone who has a link to view it). Please don't use screen recording; it is essential that we can clearly see both the tablet, the display, and your hand as you perform the test. Please refer to the screenshot below on what to observe and do in the TabletQC software.
Best Regards,
HUION Customer Support
T

Taylor Ruffin
said about 1 month ago

I did as you said - still nothing
I plugged the tablet in before I opened the software you sent, my computer again didn't recognize my tablet through USB
Here is my video on Google Drive.
J

Jessica Wen
said about 1 month ago

Hi Taylor Ruffin, thank you for the video. We have created a ticket and replied to you, please kindly check.
Best Regards,
HUION Customer Support