Huion kamvas pro 16 black screen

Hello! 

I recently bought this pen tablet. This display is not showing any signs of life beyond the white light on the display.

What is interesting is that my PC sees this display and drivers are set and all (even the pen works)

I have reason to believe that during transport the display maybe got damaged or something (1 key moment that I noticed that when I am NOT connecting the tablet to my PC - just the power supply - the white screen with the Huion logo is not displayed aswell)

Any thoughts? It seems that I've connected everything correctly. Please tell me that I'm wrong and its not display issue (I just received it)

  • Hi nastiooshy, thank you for contacting us. We have replied to you via ticket, please kindly check.

    Best Regards,

    HUION Customer Support

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