Huion H320M diode blinking

zmorrr

started a topic 2 months ago

Hello, over 2 years ago I bouth the Huion H320M. it was working ok.

After 2 days of using I put it in the closet, and now, after 2 years i took it out and I try to lunch it on new computer.

the coputer doess't see it at all (there is not even the sound after i connect it to USB) . I have tried all the steps from your FAQ.

I even checked it on another USBcable and another computer and the storry is the same.

old, new drivers - the same

now, after few hours of trying, the white diode on top left has started to blink (few times /s), kilka sekund po podłączeniu do usb.

is it broken? (because of not been in use for 2 years? :D)

J

Jessica Wen
said 2 months ago

Hi zmorrr, thank you for contacting. May I know if the driver is disconnected when you connect it to your computer. By the way, are you using Windows or mac?
Best Regards,
HUION Customer Support
z

zmorrr
said about 1 month ago

Driver is discomected? I teied to connect it to two computers with Windows 10 (first install driver than connect) and to two Android smartphones (without any drivers) Every time it was the same - as descrobed above
J

Jessica Wen
said about 1 month ago
Hi zmorrr, thank you for getting back to us. Kindly follow the steps below:
1. Please close and exit from the Huion Tablet driver. You can do this by right-clicking the Huion Tablet driver icon from the hidden icons in your screen's lower-right corner and clicking "Exit".
2. Install our TabletQC software, which you can download from this link: Huion TabletQC Tool.
3. Check if the parameters on the left-hand side appear on the QC software. If you don't see the parameters, please unplug your tablet, plug it back in until the parameters appear, or reopen the QC software if needed.
4. Draw on the QC software. You can choose to have pen pressure or use different colors as you draw from the "Menu" at the top using your mouse, or press the following keyboard shortcuts:
  a. F - enter or exit fullscreen mode (you'll have more accuracy when on fullscreen mode)
  b. B - change brush
  c. C - change color
  d. E - clear or erase
5. Try pressing the pen buttons and the tablet's express keys (if your tablet has press keys). Test the dial, touch bar, or slider if your tablet has it, and check if the parameters change.
6. Using a phone or other external camera devices, take a video as you perform all the steps mentioned above and send it to us (we recommend you upload the video to cloud storage such as OneDrive, iCloud, Dropbox, or Google Drive and share the link with us. Please don't forget to grant permission to anyone who has a link to view it). Please don't use screen recording; it is essential that we can clearly see both the tablet, the display, and your hand as you perform the test. Please refer to the screenshot below on what to observe and do in the TabletQC software.
Best Regards,
HUION Customer Support
z

zmorrr
said about 1 month ago

Thank you for your answer.
please see my try on the video here:
https://youtu.be/ZqqpgqcxV1Q
J

Jessica Wen
said about 1 month ago

Hi zmorrr, thank you for the video. I am sorry to inform that the tablet is defective. We are willing to replace it if your order is still within warranty.
Best Regards,
HUION Customer Support