Huion Kamvas 16(2019) pantalla de tableta acortada pequeña

Dilean valadez

started a topic 3 months ago

tengo esta tableta huion desde hace algunos meses y todo excelente hasta el momento, sin embargo hoy cuando la conecte me di cuenta de que la pantalla de la tableta se había hecho mas pequeña y pixelada, funciona bien, el lápiz responde correctamente y pese a que la pantalla esta reducida todo el espacio de la tableta aun corresponde con la pantalla del monitos de mi Laptop

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Jessica Wen
said 3 months ago

Hi Dilean valadez, thank you for contacting us. May I know if you change any settings before the issue happen. Like, did you change the Resolution for Kamavs 16(2019) from 16: 9 to other one. On your computer settings, please go to Display Settings > Display > Screen resolution > Make text and other items at 100%. By the way, did you ever change another laptop to connect.
Best Regards,
HUION Customer Support
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Dilean valadez
said 3 months ago

Hi! No i didn't change anything just one day I conect the tablet to my computer and the screen of the tablet looked like that I tried to go to the computer settings and everything was the same I didn't movr anything

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Jessica Wen
said 3 months ago

Hi Dilean valadez, thank you for your reply. Could you please try to reset OSD menu to see if it will display normally.
Best Regards,
HUION Customer Support