Pen not working properly

Kawa W

started a topic 4 months ago

I have only had the Kamvas Pro 13 tablet a few months and the pen is now having problems. When I turn the tablet on the pen works for about 30 seconds and then stops working. If I turn the tablet on and off again it does the same thing. I have tried changing the nibs and reinstalling the driver but nothing works. In the small time that the pen is usable it is not very responsive either, it starts doing these weird lines by itself when I am drawing and keeps on and off responding until it stops completely.

J

Jessica Wen
said 4 months ago

Hi Kawa W, I'm sorry to hear that you are experiencing problems with the tablet. Can the pen work normally without driver? Please kindly provide us with the following information:
1. Operating system, Windows or Mac
2. The version of driver
Best Regards,
HUION Customer Support
K

Kawa W
said 4 months ago

I am using Windows and the driver is the latest Kamvas Pro 13 (8192). The pen is not working without the driver
J

Jessica Wen
said 4 months ago
Hi, Kawa W, thank you for your reply. Kindly follow the steps below:
1. Please close and exit from the Huion Tablet driver. You can do this by right-clicking the Huion Tablet driver icon from the hidden icons in your screen's lower-right corner and clicking "Exit".
2. Install our TabletQC software, which you can download from this link: Huion TabletQC Tool.
3. Check if the parameters on the left-hand side appear on the QC software. If you don't see the parameters, please unplug your tablet, plug it back in until the parameters appear, or reopen the QC software if needed.
4. Draw on the QC software. You can choose to have pen pressure or use different colors as you draw from the "Menu" at the top using your mouse, or press the following keyboard shortcuts:
  a. F - enter or exit fullscreen mode (you'll have more accuracy when on fullscreen mode)
  b. B - change brush
  c. C - change color
  d. E - clear or erase
5. Try pressing the pen buttons and the tablet's express keys (if your tablet has press keys). Test the dial, touch bar, or slider if your tablet has it, and check if the parameters change.
6. Using a phone or other external camera devices, take a video as you perform all the steps mentioned above and send it to us (we recommend you upload the video to cloud storage such as OneDrive, iCloud, Dropbox, or Google Drive and share the link with us. Please don't forget to grant permission to anyone who has a link to view it). Please don't use screen recording; it is essential that we can clearly see both the tablet, the display, and your hand as you perform the test. Please refer to the screenshot below on what to observe and do in the TabletQC software.