crashing and freezing when i click on working area
ive had my huion kamvas 13 for over a year and it’s worked completely fine and after taking a break from using it i go to click in working area since my pen wasnt working on the monitors screen, but when i click it both screens freeze and u cant click anything else snd eventually it crashes. im not sure what this issue could be and i tried deleting and redownloading the “huiontablet” app and also restarting both devices many times, moving the wires into different spaces but this problem continues
Hi ciara doig, I'm sorry to hear that you are experiencing problems with the tablet. May I know what version of the driver you are using. It would be much appreciated if you could take a video that can show the problem clearly (upload to Dropbox or Google drive would be preferred and please grant permission to anyone who has the link to view it). You can use your phone in taking the video provided that we can clearly see both your screen and your pen.
HUION Customer Support
Hi ciara doig, thank you for getting back to us. Please try to uninstall the old driver and reinstall the latest macOS driver.
How to Uninstall Version 15 Driver (MacOS)
How to Install Huion Driver on MacOS
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