crashing and freezing when i click on working area

ive had my huion kamvas 13 for over a year and it’s worked completely fine and after taking a break from using it i go to click in working area since my pen wasnt working on the monitors screen, but when i click it both screens freeze and u cant click anything else snd eventually it crashes. im not sure what this issue could be and i tried deleting and redownloading the “huiontablet” app and also restarting both devices many times, moving the wires into different spaces but this problem continues
  • Hi ciara doig, I'm sorry to hear that you are experiencing problems with the tablet. May I know what version of the driver you are using. It would be much appreciated if you could take a video that can show the problem clearly (upload to Dropbox or Google drive would be preferred and please grant permission to anyone who has the link to view it). You can use your phone in taking the video provided that we can clearly see both your screen and your pen.

    Best Regards,

    HUION Customer Support

  • heres a link to the drive i made, it has the video of the issue (at the end it takes a while before crashing) and also photo of the driver im using (i think) and information about the huiontablet app just incase that helps, i dont know much about computers but i hope ive sent you the right thing it says the driver is v15.3.2.524 thank you
  • Hi ciara doig, thank you for getting back to us. Please try to uninstall the old driver and reinstall the latest macOS driver.

    How to Uninstall Version 15 Driver (MacOS)

    How to Install Huion Driver on MacOS

    1 person likes this
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