crashing and freezing when i click on working area

ive had my huion kamvas 13 for over a year and it’s worked completely fine and after taking a break from using it i go to click in working area since my pen wasnt working on the monitors screen, but when i click it both screens freeze and u cant click anything else snd eventually it crashes. im not sure what this issue could be and i tried deleting and redownloading the “huiontablet” app and also restarting both devices many times, moving the wires into different spaces but this problem continues