Unable to place pen within certain parts of work area Kamvas 13 Pro

When I hold the pen/cursor over a strip of the work area the cursor snaps rapidly across this 'untouchable' area or glitches out. The problem being I cannot draw within this area at all because of the cursor/pen snapping.  It's an entire vertical line down the work area that's doing this.

I have both restarted my computer and updated my drivers. I do not have a pen with a battery either. I can't find anyone else with this problem and don't know how to fix it.

  • Hi, I'm sorry to hear that you are experiencing problems with the tablet. May I know if it happened in all programmes. Please kindly provide us with the following information:

    1. Operating system of your computer/laptop, Windows or Mac

    2. Product serial number (from the back of the unit)

    3. A video that can show the problem clearly (upload to Dropbox or Google drive would be preferred and please grant permission to anyone who has the link to view it). You can use your phone in taking the video provided that we can clearly see both your screen and your pen.

    Best Regards,

    HUION Customer Support

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