Sketch side not erasing

The battery is basically new, I have it plugged in, and I'm pressing the erase button but nothing I do is getting rid of my drawings on the sketch side of the tablet. What's the problem?
  • Hi Bonzoluv, thank you for contacting us. I'm sorry to hear that you are experiencing problems with the tablet. May I clarify with you if your tablet model is H320M. Please kindly provide us with the following information:

    1. Product serial number (from the back of the unit)

    2. A video that can show the problem clearly (upload to Dropbox or Google drive would be preferred and please grant permission to anyone who has the link to view it). You can use your phone in taking the video provided that we can clearly see both your screen and your pen.

    Best Regards,

    HUION Customer Support

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