Pen not working
I have a Kanvas pro 22 gt-221 that i have been using for 4 years with no problem but today the pen stopped working.
When i pass trow the screen it detects it but doesn't do anything if i touch the screen or click the buttons. I tried to calibrate but i can't press the red dot. But it does detect it in the pressure panel put it appears like its all the same pressure even if in the bar it says different pressure numbers
Hi Anna Torné, I'm sorry to hear that you are experiencing problems with the pen. Rest assured that we will sort it out. Kindly follow the steps below:
a. F - enter or exit fullscreen mode (you'll have more accuracy when on fullscreen mode)
b. B - change brush
c. C - change color
d. E - clear or erase
Best Regards,
HUION Customer Support