Pen not working

Anna Torné

started a topic over 1 year ago

I have a Kanvas pro 22 gt-221 that i have been using for 4 years with no problem but today the pen stopped working.
When i pass trow the screen it detects it but doesn't do anything if i touch the screen or click the buttons. I tried to calibrate but i can't press the red dot. But it does detect it in the pressure panel put it appears like its all the same pressure even if in the bar it says different pressure numbers

J

Jessica Wen
said over 1 year ago
Hi Anna Torné, I'm sorry to hear that you are experiencing problems with the pen. Rest assured that we will sort it out. Kindly follow the steps below:
1. Please close and exit from the Huion Tablet driver. You can do this by right-clicking the Huion Tablet driver icon from the hidden icons in your screen's lower-right corner and clicking "Exit".
2. Install our TabletQC software, which you can download from this link: Huion TabletQC Tool.
3. Check if the parameters on the left-hand side appear on the QC software. If you don't see the parameters, please unplug your tablet, plug it back in until the parameters appear, or reopen the QC software if needed.
4. Draw on the QC software. You can choose to have pen pressure or use different colors as you draw from the "Menu" at the top using your mouse, or press the following keyboard shortcuts:
  a. F - enter or exit fullscreen mode (you'll have more accuracy when on fullscreen mode)
  b. B - change brush
  c. C - change color
  d. E - clear or erase
5. Try pressing the pen buttons and the tablet's express keys (if your tablet has press keys). Test the dial, touch bar, or slider if your tablet has it, and check if the parameters change.
6. Using a phone or other external camera devices, take a video as you perform all the steps mentioned above and send it to us (we recommend you upload the video to cloud storage such as OneDrive, iCloud, Dropbox, or Google Drive and share the link with us. Please don't forget to grant permission to anyone who has a link to view it). Please don't use screen recording; it is essential that we can clearly see both the tablet, the display, and your hand as you perform the test. Please refer to the screenshot below on what to observe and do in the TabletQC software.
  
  Best Regards,
  HUION Customer Support