Pen not working on HS64

 Hello, I have had a HS64 for about two years by now and it never gave me problems until recently when the pen stopped working correctly right in the middle of a drawing. The cursor drags and glitchs, as if there was a massive lag or down right doesn't move. I have tried uninstalling and reinstalling the drivers a few times, unpluging it, restarting the PC and changing the pen's nib, and even unpluging the mouse or putting it away, nothing has worked.


I have windows 10 and usually use SAI 2 and FireAlpaca.

  • Hi Alex, I'm sorry to hear that you are experiencing problems with the tablet. May I know if the issue only happened in SAI 2 and FireAlpaca or in all programmes. Please kindly perform QC test and follow the steps below:

    1. Please close and exit from the Huion Tablet driver. You can do this by right-clicking the Huion Tablet driver icon from the hidden icons found in the lower-right corner of your screen and clicking "Exit".

      image

    2. Install our TabletQC software which you can download from this link: Huion TabletQC Tool.
    3. Check if the parameters on the left-hand side appear on the QC software. If you don't see the parameters, please unplug your tablet then plug it back in until the parameters appear, or reopen the QC software again if needed.
    4. Draw on the QC software. You can choose to have pen pressure or use different colors as you draw from the "Menu" at the top using your mouse, or press the following keyboard shortcuts:
      a. F - enter or exit fullscreen mode (you'll have more accuracy when on fullscreen mode)
      b. B - change brush
      c. C - change color
      d. E - clear or erase
    5. Try pressing the pen buttons and the tablet's express keys (if your tablet has press keys). Test the dial, touch bar, or slider if your tablet has it, and check if the parameters change.
    6. Using a phone or other external camera devices, take a video as you perform all of the steps mentioned above and send it to us (we recommend you upload the video to a cloud storage such as OneDrive, iCloud, Dropbox, or Google Drive and share the link with us. Please don't forget to grant permission to anyone who has a link to view it). Please don't use screen recording; it is essential that we can clearly see both the tablet, the display, and your hand as you perform the test. Please refer to the screenshot below on what to observe and do in the TabletQC software.

      image


  •  The problem it's with other programs as well, like Medibang and photoshop, also it doesn't work like a cursor anymore.
    Here's a video, I hope it helps

     

    https://drive.google.com/file/d/1kgwWtS0rMa00nSWNkgxmGWozXWY4jwOh/view?usp=sharing

  • It doesn't work with other programmes like Medibang or Affinity Photo, also it doesn't serve as a cursor anymore.


    Here's a link to the video, I hope it helps.





  • For some reason the url didn't paste/showed up in my last message?  Here's again, apologies for it.



    https://drive.google.com/file/d/1kgwWtS0rMa00nSWNkgxmGWozXWY4jwOh/view?usp=sharing

  • For some reason the link didn't paste/showed up in my last message? Here's again, apologies.


    https://drive.google.com/file/d/1kgwWtS0rMa00nSWNkgxmGWozXWY4jwOh/view?usp=sharing

  • Hi Alex, thank you for your video. We can conclude that the pen is defective. We have sent an email to you, please kindly check.

    Best Regards,

    HUION Customer Support

Login or Signup to post a comment