HS610 cursor glitching all over the screen?

I've had my HS610 for a few years now and i've never had any problems until this morning. As soon as the tablet is plugged into the computer, the cursor gets stuck in one corner of the screen (it's stuck at the bottom left right now) and glitches EVERYWHERE. Using the pen on the tablet, replacing the nib, putting the pen away from the tablet etc doesn't work. I've tried uninstalling the driver, reinstalling it, restarting my computer, and even installing the firmware download on the Support website. I don't know what else to do to fix it and don't have a warranty. I attached a video of what it looks like so if anyone can help me at all i would really appreciate it as i don't have the money to buy a new drawing tablet right now, thank you!!

MOV
  • Hi Lilah C, I'm sorry to hear that you are experiencing problems with the tablet. No worries, we will get it sorted. Please kindly perform QC test and follow the steps below:

    1. Please close and exit from the Huion Tablet driver. You can do this by right-clicking the Huion Tablet driver icon from the hidden icons found in the lower-right corner of your screen and clicking "Exit".

      image

    2. Install our TabletQC software which you can download from this link: Huion TabletQC Tool.
    3. Check if the parameters on the left-hand side appear on the QC software. If you don't see the parameters, please unplug your tablet then plug it back in until the parameters appear, or reopen the QC software again if needed.
    4. Draw on the QC software. You can choose to have pen pressure or use different colors as you draw from the "Menu" at the top using your mouse, or press the following keyboard shortcuts:
      a. F - enter or exit fullscreen mode (you'll have more accuracy when on fullscreen mode)
      b. B - change brush
      c. C - change color
      d. E - clear or erase
    5. Try pressing the pen buttons and the tablet's express keys (if your tablet has press keys). Test the dial, touch bar, or slider if your tablet has it, and check if the parameters change.
    6. Using a phone or other external camera devices, take a video as you perform all of the steps mentioned above and send it to us (we recommend you upload the video to a cloud storage such as OneDrive, iCloud, Dropbox, or Google Drive and share the link with us. Please don't forget to grant permission to anyone who has a link to view it). Please don't use screen recording; it is essential that we can clearly see both the tablet, the display, and your hand as you perform the test. Please refer to the screenshot below on what to observe and do in the TabletQC software.

      image

  • Hi, I tried what you asked. Unfortunately I can’t do anything with the program because I can’t even move the mouse as it’s locked in the bottom left corner. It’s like the tablet is recognizing the pen moving without it even being used. I tried replacing it with older drivers but that didn’t work either, the problem persisted with all of them so I think it may that the tablet just doesn’t work correctly anymore.
    MOV
  • Hi Lilah C, thank you for you video. I am sorry to inform that the tablet is defective. If its warranty has expired, we would suggest you buy a new tablet.

    Best Regards,

    HUION Customer Support

Login or Signup to post a comment