My pen is completly unresponsive

Ok so recently my pen sensor started to get stuck. I would draw and when i would lift it up it would continue to draw instead of being a cursor. I banged it on the table and it fixed it but now it suddenly stop completely responding. When i move the pen the cursor doesnt move. I uninstalled the driver and reinstalled a new one restarted my laptop banged it and nothing worked What else should i do before buying a new replacement
  • Hi Katerina, I'm sorry to hear that you are experiencing problems with the tablet. No worries, we will get is sorted. Please kindly provide us with the following information:

    1. What is your computer operating system, Mac or Windows

    2. Product serial number (from the back of the unit)

    3. The version of driver

    4. A video that can show the problem clearly (upload to Dropbox or Google drive would be preferred and please grant permission to anyone who has the link to view it). You can use your phone in taking the video provided that we can clearly see both your screen and your pen.

    Best Regards,

    HUION Customer Support

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