Huion H640P stuttering/lagging pen detection
I've been using my tablet for about a year and a half and until recently ive never encountered an issue, unfortunately today when trying to draw my pen started stuttering a bit, the light also tends to flicker at the same time the pen stutters, at first it wasnt that bad but it got worse over time, sometimes it randomly stops happening but then starts again sometime later, i tried to fix it by reinstalling the driver, restarting my computer y reconnecting the tablet but i found no success.
I usually stick to Krita for drawing but testing this on other applications such as paint, sketchbook and adobe animate yielded the same result.
Ive always taken extreme care over my tablet and i have no clue how this could have happened, if anyone could help i would appreciate it very much, i also put 2 short-ish videos below of me trying to make a few simple lines and even writing my name and getting too much stuter to work properly.
Hi Ally Lee, I'm sorry to hear that you are experiencing problems with the tablet. May I clarify with you if it happens without the driver installed. What version of the driver you are using. No worries, we will get it sorted.
Best Regards,
HUION Customer Support
Hello! i wrote a reply but it hasnt sent yet and now im almost certain i somehow didnt send it, apologies if im mistaken and 2 nearly identical comments show up.
the tablet just doesnt seem to work without the driver, im not sure if this is how its supposed to be or if im doing something wrong, i was originally using the oldest version (Driver_14.8.165) but after uninstalling it i decided to download the newest one (Driver_15.5.3.444), unfortunately the suttering/lagging persisted.
Hi Ally Lee, thank you for your reply. Kindly follow the steps below:
a. F - enter or exit fullscreen mode (you'll have more accuracy when on fullscreen mode)
b. B - change brush
c. C - change color
d. E - clear or erase
Hello apologies for my late response as ive been a tad busy, i recorded a video on my crappy phone so apologies if the lighting looks too harsh or its low quality, i did my best with what i had.
everything worked perfectly except for when it came to properly detecting my stylus.
Hi Ally Lee, Thank you for your video. We have created a ticket for you and please kindly reply to us by email. No worries, we will get this sorted.
Best Regards,
HUION Customer Support