Black line at bottom of screen, and pen issues

Hi, I have a kamvas pro 16. For a while I have been having issues with the pen tip not matching up with the cursor despite doing the manual callibration repeatedly. Also every time I start up the tablet I have to switch it off and on four or five times before it will register the pen at all. And today there are black lines at the bottom of the screen. What can I do to fix all these issues as it makes the tablet impossible to use for artwork.
  • Hi Tracy Harper, We have created a ticket for you and please kindly reply to us by email. No worries, we will get this sorted.

    Best Regards,

    HUION Customer Support

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