Wireless not working with Q11k V2

 I've tried reinstalling the driver 3 times and the wireless feature has just never worked- no lights come on when I switch the tablet on no matter how long I leave it to charge! It works fine wired, just not wirelessly. Any ideas on how I could troubleshoot?

  • Hi  Immocent, May I know what the operating system of your computer is. We will send the steps of QC test accordingly.

    Best Regards,

    HUION Customer Support

  • Hi, I’m on Windows.
  • Hi Immocent, Thank you for your reply. Please kindly take two videos of connected with wire and wireless receiver respectively when you perform QC test.

    Kindly follow the steps below:



    1. Please exit from the Huion tablet driver and don't open the said driver. You can do this by right-clicking the Huion Tablet driver icon from the lower-right corner of your screen and clicking "Exit";
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    2. Install the Huion TabletQC tool which you can download from this link: Huion TabletQC Test
    3. Check if the parameters on the left-hand side appear on the QC software. If you don't see the parameters, please unplug and plug your tablet back in until the parameters appear, or reopen the QC software again if needed.
    4. Draw on the QC software. You can choose from the Menu at the top using your mouse to have pen pressure or use different colors as you draw.
    5. Try pressing the pen's buttons and the express keys on the tablet (if your tablet has press keys). Test the touch bar or slider if your tablet has it, and/or use your pen to test your tablet's soft keys (if your tablet has it) and check if the parameters change as well.
    6. Using a phone or other external camera devices, take a video as you perform all of the above-mentioned steps and send it to us (we recommend you send the video through WeTransfer or upload it to Dropbox or Google Drive and please grant permission to anyone who has a link to view it). Please don't use screen recording; it is important that we can clearly see both the tablet and the display screen as you perform the test. Please refer to the screenshot below on what to observe and what to do in the TabletQC software.

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