Huion Tablet Kamvas Pro 16 is not working

N

Nawshine Ramsamy

started a topic over 1 year ago

My Kamvas Pro 16 display was working just fine, then it just stopped.

Nothing happens when I press The power button. There is no display showing at all.

J

Jessica Wen
said over 1 year ago

Hi Nawshine Ramsamy, May you use the pen to draw on the tablet when the tablet connects to your computer properly to check if you could see the cursor moving on your computer, please also kindly take a video that can show the test clearly. (upload to Dropbox or Google drive would be preferred and please grant permission to anyone who has the link to view it). You can use your phone in taking the video provided that we can clearly see both your screen and your pen.

Best Regards,
HUION Customer Support

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