HS610 pen problem

Patryk Hupert

started a topic over 1 year ago

Hi!

I bought my HS610 on april 2020. So far it worked fine, but since yesterday I have a problem. The cursor jumps / stutters when using the pen and prevents smooth work, especially when drawing.

I connected the tablet to another computer, used a different cable - the problem is the same.

What could be the reason? Tablet or pen?

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Patryk Hupert
said over 1 year ago

https://photos.app.goo.gl/FCSy6Ta6tVmG6cqA7

here's video where you can see big lag and stutters at the beginning. I was drawing same lines up and below.
J

Jessica Wen
said over 1 year ago

Hi Patryk Hupert, Please kindly try the following steps:
1. Does it only happen in one drawing software or in all software.
2. Uninstall and reinstall the latest driver to check if the pen can work smoothly.
3. Uninstall the driver(without the driver installed) and use the pen to see if the pen can work properly.

By the way, please inform that the SN(on the back of unit) and what operating system of your computer is, Windows or Mac?

Best Regards,
HUION Customer Support
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Patryk Hupert
said over 1 year ago

1. Unfortunately it works on all apps and whole system. I work on Windows 10 (on both PCs).
2. Uninstalling, reinstalling and working without driver doesn't solve the problem on one PC. I'll try on second one later tonight

SN: A4T60SHxxxxx
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Patryk Hupert
said over 1 year ago

Unfortunately reinstalling or removing drivers on second PC didn't help either...
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Jessica Wen
said over 1 year ago

Hi Patryk Hupert, May I know what is the operating system of your computer, Windows or Mac? We will send you the steps of performing QC test accordingly. By the way, please inform us the SN(on the back of unit).

Best Regards,
HUION Customer Support
J

Jessica Wen
said over 1 year ago
Hi Patryk Hupert, Apologize for missing your first message. Kindly follow the steps below:
1. Please exit from the Huion tablet driver and don't open the said driver. You can do this by right-clicking the Huion Tablet driver icon from the lower-right corner of your screen and clicking "Exit";
2. Install the Huion TabletQC tool which you can download from this link: Huion TabletQC Test
3. Check if the parameters on the left-hand side appear on the QC software. If you don't see the parameters, please unplug and plug your tablet back in until the parameters appear, or reopen the QC software again if needed.
4. Draw on the QC software. You can choose from the Menu at the top using your mouse to have pen pressure or use different colors as you draw.
5. Try pressing the pen's buttons and the express keys on the tablet (if your tablet has press keys). Test the touch bar or slider if your tablet has it, and/or use your pen to test your tablet's soft keys (if your tablet has it) and check if the parameters change as well.
6. Using a phone or other external camera devices, take a video as you perform all of the above-mentioned steps and send it to us (we recommend you send the video through WeTransfer or upload it to Dropbox or Google Drive and please grant permission to anyone who has a link to view it). Please don't use screen recording; it is important that we can clearly see both the tablet and the display screen as you perform the test. Please refer to the screenshot below on what to observe and what to do in the TabletQC software.
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Patryk Hupert
said over 1 year ago

Here's the test

https://photos.app.goo.gl/Zt1y8ynA9pdzRqVe6

All the tablet buttons works well, there's only problem with pen
J

Jessica Wen
said over 1 year ago

Hi Patryk Hupert, Thank you for your video. We assume there is an issue with the pen. We have created a ticket for you, please kindly check and reply to us by email.

Best Regards,
HUION Customer Support