HS610 pen problem
Hi!
I bought my HS610 on april 2020. So far it worked fine, but since yesterday I have a problem. The cursor jumps / stutters when using the pen and prevents smooth work, especially when drawing.
I connected the tablet to another computer, used a different cable - the problem is the same.
What could be the reason? Tablet or pen?
https://photos.app.goo.gl/FCSy6Ta6tVmG6cqA7
here's video where you can see big lag and stutters at the beginning. I was drawing same lines up and below.
Hi Patryk Hupert, Please kindly try the following steps:
1. Does it only happen in one drawing software or in all software.
2. Uninstall and reinstall the latest driver to check if the pen can work smoothly.
3. Uninstall the driver(without the driver installed) and use the pen to see if the pen can work properly.
By the way, please inform that the SN(on the back of unit) and what operating system of your computer is, Windows or Mac?
Best Regards,
HUION Customer Support
1. Unfortunately it works on all apps and whole system. I work on Windows 10 (on both PCs).
2. Uninstalling, reinstalling and working without driver doesn't solve the problem on one PC. I'll try on second one later tonight
SN: A4T60SHxxxxx
Unfortunately reinstalling or removing drivers on second PC didn't help either...
Hi Patryk Hupert, May I know what is the operating system of your computer, Windows or Mac? We will send you the steps of performing QC test accordingly. By the way, please inform us the SN(on the back of unit).
Best Regards,
HUION Customer Support
Hi Patryk Hupert, Apologize for missing your first message. Kindly follow the steps below:
Here's the test
https://photos.app.goo.gl/Zt1y8ynA9pdzRqVe6
All the tablet buttons works well, there's only problem with pen
Hi Patryk Hupert, Thank you for your video. We assume there is an issue with the pen. We have created a ticket for you, please kindly check and reply to us by email.
Best Regards,
HUION Customer Support