My kamvas pro 13 pen stopped working

ツ

ツLean

started a topic over 1 year ago

I have been using it for around 3 months and it suddently stopped working, i changed the nib and i restarted everything, i uninstalled the driver and it just wont work i dont know whats exactly happening to it

J

Jessica Wen
said over 1 year ago

Hi ツLean, May I know if the tablet driver can detect the tablet? Does the driver show "connected"?

Please kindly try the following steps:
1. Change a new 3in1 cable.
2. Try to use a different computer if you have access to a different unit.
3. Uninstall and reinstall the latest driver.
4. Uninstall the driver(without the driver installed) to check whether the pen can move the cursor;

If above steps still do not work, please kindly provide us with the following information:
1. What is the operating system of your computer, Mac or Windows
2. Purchase order number
3. SN number(on the back of unit)
4. The version of driver

Best Regards,
HUION Customer Support